7 days ago
Marketing Operations Manager
Front
San Francisco, CA (Hybrid)Full time$136K/yr – $152K/yr
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All marketing roles in the US
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Marketing Operations Manager
San Francisco, CA (Hybrid)
$136K/yr – $152K/yrSenior Level7+ years expFull time
Posted 7 days ago
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Job Summary
Own and optimize marketing operations, technology, and measurement to drive pipeline and ROI.
- Lead planning, execution workflows and resourcing to ensure predictable delivery
- Own marketing tech strategy, automation, and data quality for attribution
- Build dashboards and define funnel metrics to enable fast, data-driven decisions
Job Description
Responsibilities
- Own marketing planning and execution workflows (intake, prioritization, timelines, resourcing) to ensure predictable delivery.
- Lead marketing technology and automation strategy (e.g., MAP/CRM integrations, lead lifecycle, routing, scoring, enrichment).
- Work with date team to build and maintain reporting and dashboards for funnel performance (MQL→SQL, pipeline, conversion, velocity, CAC/LTV inputs), and help establish clear definitions/SLAs.
- Drive segmentation and audience strategy to improve targeting, personalization, and lifecycle performance.
- Partner with Demand Gen, Lifecycle, Content, and Product Marketing to operationalize GTM and campaign measurement frameworks.
- Manage data quality initiatives (UTM governance, deduping, taxonomy, source-of-truth alignment) to improve attribution and analytics.
- Identify and implement process improvements and tooling enhancements that reduce manual work and increase program scale.
- Support experimentation (A/B tests, holdouts), measurement, and learnings documentation to improve marketing ROI.
Requirements
- 5–8 years of Marketing Operations and/or Revenue Operations experience in B2B SaaS (or similar high-velocity GTM environment)
- Hands-on experience owning a marketing automation platform and CRM integration
- Required experience in HubSpot.
- Strong analytics and reporting skills; comfort with funnel metrics, cohort analysis, and building dashboards (e.g., Looker/Tableau/Mode/HubSpot/SFDC reporting).
- Deep understanding of lead lifecycle, routing, scoring, and attribution concepts; ability to translate business questions into measurable frameworks.
- Experience building scalable processes (campaign intake, QA checklists, UTM governance, documentation) across multiple stakeholders.
- Excellent cross-functional communication and project management; ability to influence without authority.
- High attention to detail and a systems mindset; you balance strategic thinking with execution.
Benefits
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home Monday and Friday, unless posted as a fully remote role
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
Front
4.4 Glassdoor
Front is the AI-powered customer service platform that helps companies deliver smarter, safer automation without sacrificing quality. We put humans in control of AI to ensure every customer interaction is handled by the best resource, whether that’s AI, a human agent, or both.More than 9,000 companies, including Uber Freight, Navan, and Stripe, trust Front to scale exceptional service, streamline team collaboration, and gain insights that improve customer experience every day.
Founded in 2013
San Francisco, California, USA
519 employees (57 in marketing)
83% recommend to a friend
100% CEO approval
Traffic Signals
Monthly Visitors
267.2K
Monthly Google Ads Budget
$692.3K
Traffic Source Mix
Search
44.9%
Direct
45.4%
Referral
6.8%
Social
1.9%
Paid
0.8%
Headcount Trend
Current headcount: ~521
Marketing Team
Marketing Team Size
31 (6% of company)
Median Career Experience
11 years
Median Tenure
1.2 years
Marketing Roles Posted (Last 30 Days)
2
Funding
Total Funding
$203.6M
Last Raise
$65M
Series D, 4 years ago
Funding History
- Jun 2022Series D • $65M
- Jan 2020Series C • $59M
- Jan 2018Series B • $66.5M