4 months ago
Tourism Program Specialist 1 - Commerce - Natural Resources - Summers Co.
WV Department of Human Services
Summers County, WV (On-site)Full time
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Tourism Program Specialist 1 - Commerce - Natural Resources - Summers Co.
Summers County, WV (On-site)
Salary Not AvailableEntry Level2+ years expFull time
Posted 4 months ago
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Job Summary
Drive the on-site food service operation at Pipestem Resort State Park by managing the Bluestone Dining Room and conference center banquet/event work.
- Own the Bluestone Dining Room operations and conference center banquet/event coordination.
- Must-have: Two years of paid experience in travel promotion, marketing, operations, management, or sales in hospitality or parks settings.
- Lead staffing of roughly 50 workers with forecasted schedules and real-time adjustments to control overtime and labor costs.
Job Description
Responsibilities
- Assist in the organization, direction, and operation of food service operations at Pipestem Resort State Park.
- Focus on the management and operation of the Bluestone Dining Room and conference center banquet/event coordination.
- Maintain high standards of food and beverage quality, service, and marketing to maximize profits.
- Plan and direct the department to meet daily needs of the operation; plan menus, develop recipes, establish price points and effective cost controls to prevent waste fraud and abuse.
- Ensure compliance with health, safety, and sanitation regulations.
- Prepare meals that consistently meet the standards of the operation and guest expectations.
- Manage planning and implementation of banquet and conference center food and beverage needs, including organizing and directing event staffing assignments, buffet or plated service arrangements, beverage service compliance, and set up/post-event breakdown and cleanup in accordance with park policies and safety standards.
- Interview, train, supervise, counsel, and mentor approximately 50 food service workers.
- Develop and maintain staffing schedules based on forecasted business levels, event bookings, seasonal demand, and budgeted labor targets, adjusting staffing in real time to meet operational needs while controlling overtime and unnecessary labor costs.
- Oversee opening and closing procedures, cash handling, POS system management, reservation coordination, table assignment, guest flow, and resolution of guest concerns or service issues in a professional and timely manner to maintain a high standard of customer satisfaction.
WV Department of Human Services
The West Virginia Department of Human Services promotes a thriving and healthy West Virginia through providing access to critical health care, essential social services and benefits, and trusted information, with a special emphasis on vulnerable populations.
Traffic Signals
Monthly Visitors
2M
Monthly Google Ads Budget
$343
Traffic Source Mix
Search
49.6%
Direct
43.8%
Referral
5.4%
Social
0.6%
Paid
0.5%
Headcount Trend
Current headcount: ~491