Own and coach the team to maximize qualified tour bookings.
Must-have: Leadership experience (2+ years preferred) in a timeshare or guest-facing role.
Standout: Partner cross-functionally with Front Desk and Greeters to ensure seamless service and high conversion.

Job Description

Responsibilities

The Face to Face Marketing Manager is responsible for the Face to Face Marketing team booking the maximum number of qualified tours as a result of the check in process to the resort.
The Manager is to ensure that the team is motivated to book tours and that the representatives are operating in a professional and organized manner while providing a positive world-class experience to our owners and sales tour guests.
The Manager will be responsible for developing and training the representatives to ensure success.
The Manager is responsible for partnering with the Front Desk team and Greeters to provide a high level of customer service performed.
The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

High School diploma or GED or military experience, advanced degree preferred.
Timeshare Industry experience required.
2 years of leadership experienced preferred but not required.
Bilingual encouraged but not required.
Dependable and goal oriented.
Strong partnering skills.
Self-directed but works as a team player.
Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers.
Participates in proactive team efforts to achieve departmental and company goals.
Excellent customer service skills.
Strong oral communication skills.
Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement.
Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
Strong work ethic, high energy level and positive attitude.
Strong administrative, organization and planning skills.
Pursuit of continuous improvement, enhance or increase personal knowledge and skills that will assist in job performance.

Benefits

Lucrative Compensation Plans
Rewards & Recognition Programs
Annual Bonus Opportunities for Select Roles
Comprehensive Medical, Dental, and Vision
401K Match
Team Member Travel Perks and Discounts
Tuition Assistance
Referral Compensation Program

Holiday Inn Club Vacations

3.7 Glassdoor

Go Further at 28+ Resorts. 🌴🗻🏖️❄️Since 1982, our team members have delivered awesome experiences and created extra-special moments for our guests. Embrace an exciting career with our growing company, and you’ll be adding to those moments as you share a rewarding journey with other exceptional team members. It all began when Kemmons Wilson created the Holiday Inn® brand in 1952 and continued 30 years later with his founding of Orange Lake Resort, which became our flagship property. Then in 2008, our company entered a new chapter of growth and success through a strategic alliance between IHG® (InterContinental Hotels Group) and Orange Lake Resorts that resulted in the creation of the Holiday Inn Club Vacations brand. Today, our company is focused on fulfilling the promise of that brand through the development and promotion of our ever-evolving, owner-friendly Holiday Inn Club® product. From frontline to sales, corporate and other positions, every one of our team members has a key role in supporting our efforts and creating the memorable experiences that are at the heart of all we do. But our story is still just beginning. With a growing network of resorts and offerings, we are poised for an even more exciting future, one in which you could play an important part. Discover how it feels to have a career that’s more than a job, where you’ll lead with courage, show you care and shape our destiny as we continue sharing this incredible journey together.This is our family. This is our 40th.

Founded in 1982

Orlando, Florida, USA

3.5K employees (217 in marketing)

www.hicv.com

62% recommend to a friend

70% CEO approval