6 weeks ago
Director External Communications - Merchant Solutions
Fiserv
New York City, NY (Unknown)Full time$114K/yr – $192K/yr
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Director External Communications - Merchant Solutions
New York City, NY (Unknown)
$114K/yr – $192K/yrDirector/Executive8+ years expFull time
Posted 6 weeks ago
Job Summary
Own and drive external communications programs from strategy through execution, aligning messaging, media relationships, and measurement to business priorities and brand voice.
- Lead cross-functional planning and media strategy for key initiatives
- Coach and manage the communications team to deliver high-quality external content and milestones
Job Description
Responsibilities
- Lead the strategy, planning, and execution of external communications programs that support business priorities, corporate reputation, and market awareness
- Partner with business leaders, marketing, legal, and cross-functional stakeholders to develop messaging, communication plans, and media strategies for key initiatives
- Write, edit, and review press releases, media materials, executive messaging, talking points, statements, and other external communications content
- Manage proactive and reactive communications related to product announcements, business milestones, thought leadership, issues management, and industry events
- Build and maintain media relations strategies that increase relevant coverage, support business objectives, and protect message consistency
- Manage and develop a team, set priorities, provide coaching, and drive high-quality execution across communications deliverables
- Establish communications goals, measurement approaches, and reporting to evaluate program performance and improve outcomes
- Guide message governance, review processes, and stakeholder alignment to ensure communications are accurate, timely, and aligned to the Fiserv brand voice
Requirements
- 8+ years of experience in external communications, public relations, media relations, corporate communications, or a related field
- Experience creating communication strategies, media plans, writing and editing press releases, media material and messaging for business initiatives in complex organizations
- Experience partnering with senior leaders and cross-functional stakeholders to manage reputation, issues, and external visibility
- Experience using measurable communication methods, including media performance analysis, engagement metrics, and reporting
- Bachelor's degree
Preferred
- Experience in payments, financial services, fintech, or a regulated industry
- Experience supporting executive visibility, thought leadership, or business-to-business communication programs
- Experience with crisis communications, issues management, or communications in a publicly visible environment
- Master's degree in Communications, Public Relations, Business, or a related field
Benefits
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
Fiserv
2.9 Glassdoor
Fiserv, Inc. (NYSE: FI) is a global technology leader committed to delivering innovative and transformative financial services experiences for clients in more than 100 countries.
Founded in 1984
Milwaukee, Wisconsin, US
36K employees (1,081 in marketing)
41% recommend to a friend
36% CEO approval
Salaries
Posted range
$114K/yr – $192K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
741 (2% of company)
Median Career Experience
20 years
Median Tenure
5.8 years
Marketing Roles Posted (Last 30 Days)
2
People
Marketing Leadership
Leigh Asher
Chief Marketing Officer
At the company for 19 years 8 months
Jillian Tirath
Vice President, Industry Marketing
At the company for 1 year 7 months
Whitney Shisel
Vice President of Enterprise Marketing
At the company for 1 year 7 months
Brian Rogers
Vice President, Clover Global Brand
At the company for 1 year 8 months
Funding
Total Funding
$2.5B
Last Raise
$2.5B
Post IPO Equity, 2 months ago
Funding History
- Feb 2026Post IPO Equity
- Jan 2026Post IPO Equity
- Apr 2025Post IPO Debt • $2.5B
Traffic Signals
Monthly Visitors
737K
Traffic Source Mix
Search
30.1%
Direct
54.1%
Referral
10.1%
Social
4.9%
Paid
0.8%
Headcount Trend
Current headcount: ~36.9K