Support frontline customer interactions and cross-functional workflows to resolve product, installation, and brand inquiries while feeding feedback into continuous improvements across resources and processes.

Own issue resolution with sales teams and clients across phone, email, and live chat to ensure quick, quality solutions.
Collaborate with Account Executives, RVPs, and cross-functional teams to fulfill standard marketing and custom requests.

Job Description

Responsibilities

Act as a primary resource for sales teams and clients, managing high-volume inquiries across phone, email, and live chat with a focus on responsiveness and quality solutions
Provide accurate and consultative support on product specifications, installation, applications, and brand positioning across multiple flooring categories
Partner closely with Account Executives, RVPs, and cross-functional teams to fulfill both standard marketing and custom requests
Collaborate with Technical Services, Customer Service, R&D, Samples, and Marketing teams to resolve complex issues and ensure a seamless customer experience
Maintain and continuously improve internal and external-facing resources, ensuring data accuracy, accessibility, and consistency
Support marketing initiatives and strategic projects with a focus on speed, quality, and alignment to market needs
Capture customer and salesforce feedback, identify trends, and drive continuous improvement

Requirements

Bachelor’s degree in Marketing, Communications, Business, or related field or equivalent experience in roles supporting sales teams and clients with product, technical, or marketing-related inquiries in a fast-paced environment
Demonstrated ability to manage high-volume customer or client interactions in a fast-paced, service-oriented environment
Strong digital and systems proficiency (Microsoft Office; experience navigating databases, resource centers, or CRM tools such as Salesforce is a plus)
Ability to be onsite in Cartersville minimum 4 days a week

Preferred

Exposure to commercial interiors, flooring, architecture/design, or construction industries
Familiarity with product specifications or installation processes
Experience supporting field sales teams or client-facing roles
Basic graphic design or content development experience
Experience working in InDesign
Experience working with global teams or diverse customer bases

Benefits

Medical, dental, and vision insurance
Life insurance and disability coverage
Tuition reimbursement
Employee assistance program
Health savings account
Paid Time Off
Parental Leave
401K and Retirement Plans
Product discounts for employees
Adoption assistance

Shaw Contract

Shaw Contract believes innovative design inspires change. The way we live, work, think, create and heal - all made better by design. As a global design leader for commercial spaces, our Cradle-to-Cradle Certified products perform in commercial spaces around the world and are engineered for beauty, durability and sustainability. The commercial brand of Shaw Industries, Shaw Contract combines the expertise of the world’s largest carpet manufacturer with the financial stability of a Berkshire Hathaway subsidiary. We have EMEA offices on London, Paris and Dubai.View our products in YOUR room with the 'View in My Room' visualisation tool

Founded in 1957

London, England, GBR

20 employees (4 in marketing)

www.shawcontract.com/en-gb

Traffic Signals

Monthly Visitors

136K

Traffic Source Mix

55.4%

Direct

39.3%

Referral

3.9%

Social

0.8%

Paid

0.5%

Headcount Trend

Current headcount: ~21

Marketing Team

Marketing Team Size

4 (20% of company)

Responsibilities

Act as a primary resource for sales teams and clients, managing high-volume inquiries across phone, email, and live chat with a focus on responsiveness and quality solutions
Provide accurate and consultative support on product specifications, installation, applications, and brand positioning across multiple flooring categories
Partner closely with Account Executives, RVPs, and cross-functional teams to fulfill both standard marketing and custom requests
Collaborate with Technical Services, Customer Service, R&D, Samples, and Marketing teams to resolve complex issues and ensure a seamless customer experience
Maintain and continuously improve internal and external-facing resources, ensuring data accuracy, accessibility, and consistency
Support marketing initiatives and strategic projects with a focus on speed, quality, and alignment to market needs
Capture customer and salesforce feedback, identify trends, and drive continuous improvement

Requirements

Bachelor’s degree in Marketing, Communications, Business, or related field or equivalent experience in roles supporting sales teams and clients with product, technical, or marketing-related inquiries in a fast-paced environment
Demonstrated ability to manage high-volume customer or client interactions in a fast-paced, service-oriented environment
Strong digital and systems proficiency (Microsoft Office; experience navigating databases, resource centers, or CRM tools such as Salesforce is a plus)
Ability to be onsite in Cartersville minimum 4 days a week

Preferred

Exposure to commercial interiors, flooring, architecture/design, or construction industries
Familiarity with product specifications or installation processes
Experience supporting field sales teams or client-facing roles
Basic graphic design or content development experience
Experience working in InDesign
Experience working with global teams or diverse customer bases

Benefits

Medical, dental, and vision insurance
Life insurance and disability coverage
Tuition reimbursement
Employee assistance program
Health savings account
Paid Time Off
Parental Leave
401K and Retirement Plans
Product discounts for employees
Adoption assistance