Owns the CMS from a marketing standpoint, ensuring the website effectively supports customer needs and business priorities. Defnes and maintains website content structures, standards, and governance that enable consistency and scalability. Ensures CMS workflows and publishing practices support accurate and timely website content. Establishes and enforces website content standards aligned to MSC brand, voice, UX, and accessibility requirements, serving as the reference point for content quality and enabling consistent publishing across the business. Partners with UX, SEO, and Digital teams to ensure website content supports clear customer journeys and strong discoverability. Uses performance insights to improve website content effectiveness and inform ongoing optimization. Owns ongoing website content quality through regular audits and lifecycle oversight. Partners with cross functional business teams to recommend how existing website content can be leveraged to support business initiatives. Advises on website content additions or enhancements needed to support customer needs. Oversees website based Knowledge Center content from a CMS and governance perspective, ensuring content is structured, discoverable, and maintained in alignment with website standards. Supports Knowledge Center programs, including editorial, video, and supplier driven initiatives, ensuring alignment with strategic objectives. Manage website and CMS related content budgets and resources. Stays informed on website and CMS best practices to continuously enhance customer experience. Performs all duties inherent in the role of an MSC manager, including hiring, performance management, coaching, and development of associates. Fosters the MSC culture within the department and across the organization to support fulfillment of MSC\'s vision and unity of purpose. Participates in special projects and performs additional duties as required
