3 weeks ago
Marketing Lead
Clover
Boston, MA (On-site)Full time$50K/yr – $65K/yr
Marketing jobs
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Marketing Lead
Boston, MA (On-site)
$50K/yr – $65K/yrMid LevelFull time
Posted 3 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own content creation across Clover channels, lead customer-facing events, and advocate for the voice of the customer to shape product and service decisions.
- Own content creation across owned channels
- Represent the voice of the customer in strategy and feedback
Job Description
Responsibilities
- - Lead content creation across owned channels, including Clover's email list, social media, and website. This includes writing copy, taking photography and video, and editing
- - Manage creative project timelines and deliverables, including signage, flyers, and printed materials
- - Develop and pitch press-worthy stories for local media
- - Create and lead events at restaurants (Trivia Nights, Meet-the-Farmers, Thank You Breakfasts)
- - Respond to customer inquiries and issues by email and phone professionally and in timely manner
- - Resolve customer concerns and complaints while maintaining an upbeat tone. Process orders, payments, refunds, and account updates accurately
- - Provide guidance to restaurant Front-of-House staff on how to tell the store of new products
- - Guide food development and corporate strategy by representing the voice of the customer—sharing their ideas, feedback, complaints, and insights
- - In order to really understand our customers and food, you will also be expected to Clover Guide (take orders in the restaurants and interact with guests) 3-5 hours a week
Requirements
- - A scrappy can-do attitude
- - Passion for food
- - Strong communication skills
- - Strong organization and prioritization skills
- - Basic understanding of marketing principles and best practices
Preferred
- - Experience providing creative direction
- - Experience managing creative projects and timelines
- - Experience in retail or customer service would be a plus
- - We would love to review samples of your creative work. It could be a killer social post, a beautiful design, an advertisement, photography, a short story, a summary of an event you put on. Anything that shows us you know how to bring a story to life
Benefits
- - Full health, vision and dental benefits available to full-time benefit-eligible staff
- - Generous discounts on Clover meals
- - Discounts on Farm Shares (CSA program)
- - Opportunity to build a meaningful career - lots of room to grow!
- - Opportunities to attend food sourcing trips to coffee roasters, farmers, cheese-makers, etc
- - Opportunities to attend food development meetings, contribute ideas/recipes to the menu
- - A fun and welcoming work environment with supportive management
Clover
2.7 Glassdoor
We're Clover - your partner in building a smarter business. Whether you're brewing coffee, managing a boutique, or running a busy salon, our all-in-one point-of-sale systems are built to make your day to day easier. From accepting payments to tracking inventory and managing staff, Clover gives you the tools to run and grow your business - all in one place. We believe in empowering business owners with technology that's intuitive, flexible, customizable, and backed by real support. With Clover, you're not just getting a point-of-sale system - you're getting a solution that grows with you. Create your own luck with Clover.
Founded in 2011
Sunnyvale, California, USA
1.6K employees (102 in marketing)
36% recommend to a friend
37% CEO approval
Traffic Signals
Monthly Visitors
8.4M
Monthly Google Ads Budget
$587.3K
Traffic Source Mix
Search
18.6%
Direct
66.5%
Referral
13.5%
Social
0.4%
Paid
0.9%
Headcount Trend
Current headcount: ~1.6K
Marketing Team
Marketing Team Size
51 (3% of company)
Marketing Roles Posted (Last 30 Days)
1
Funding
Total Funding
$14.6M
Last Raise
$3.3M
Series Unknown, 13 years ago
Funding History
- Dec 2012Series Unknown • $3.3M
- Mar 2012Series Unknown • $5.8M
- Apr 2011Series A • $5.5M