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Are you passionate about collaborating with others and succeeding as a team? The Manager - Social Intelligence & and Consumer Insights plays a key role as the voice of the consumer across social channels, helping the organization make fact-based, consumer-driven decisions that inform innovation, optimize content, and positively impact the business and the brand. Consumer is at the center of BISSELL core values. This role is responsible for leading BISSELL's social listening program, translating real-time social and consumer conversation into insight that shapes innovation and fuels content optimization across current categories and into new or adjacent spaces. The role is equally accountable for hands-on execution, directly managing social listening tools and platforms, and for standing up new capabilities (including AI-powered and automated approaches) that enhance the speed, scale, and impact of insights delivery. Responsibilities - Serves as BISSELL's subject matter expert for social listening, with past experience leveraging platforms such as Sprinklr, Brandwatch, and Talkwalker to monitor brand, category, and competitor conversation, while assessing capability gaps and identifying tool or process solutions to close them. - Builds and maintains social listening queries, dashboards, and reporting frameworks, leveraging AI-powered and automated tools to detect and prioritize signals and surface consumer sentiment and emerging trends in real time. - Translates social listening data into clear, actionable insight that influences innovation pipeline decisions, product development priorities, and go-to-market strategy. - Partners with Product, Brand, and Content teams to optimize content strategy, using engagement, sentiment, and conversation data to sharpen messaging, creative direction, and channel performance. - Provides insights to fuel content optimization assessment, identifying what is resonating and what isn't across channels to guide creative and content decisions. - Identifies and elevates emerging consumer needs, white space & competitive activity within current categories, and opportunities in new or adjacent spaces. - Collaborates cross-functionally to ensure social insights are integrated into broader consumer understanding. - Monitors and reports on brand health, share of voice, and sentiment trends versus competitors within the floor care and home care category. - Presents social listening findings and recommendations to cross-functional partners and leadership through compelling storytelling and clear, action-oriented deliverables. - Establishes and maintains a consistent cadence of insight delivery — weekly signal and trend snapshots and monthly deeper-dive reporting — tailored to the needs of each business area. - Owns the recommendation of best-fit social listening capabilities and vendor partnerships, staying current on new tools, platforms, and best practices. - Performs other duties as assigned or deemed necessary. Qualifications REQUIRED EXPERIENCE/EDUCATION - Degree minimum: Bachelor’s Degree - Specific concentration: Marketing, Communications, Market Research, or related field - Experience level: 7+ years' experience in social listening, digital/social analytics, or consumer insights, with proven hands-on tool proficiency. SPECIALIZED TRAINING/EDUCATION PREFERRED - Formal training or certification in social/digital analytics, market research, or consumer insights preferred SKILLS REQUIRED - Proven hands-on proficiency with social listening and social analytics platforms such as Sprinklr, Brandwatch, and Talkwalker, including the ability to build queries, dashboards, and custom reporting. - Strong analytical skills, with the ability to synthesize large volumes of unstructured social data into clear, actionable insight. - Ability to translate consumer and social insight into content optimization recommendations that sharpen messaging and creative performance. - Solid verbal and written communication skills, strong interpersonal and storytelling skills, and excellent project and time management skills in a fast-moving environment.4a:T962,

Responsibilities

- Serves as BISSELL's subject matter expert for social listening, with past experience leveraging platforms such as Sprinklr, Brandwatch, and Talkwalker to monitor brand, category, and competitor conversation, while assessing capability gaps and identifying tool or process solutions to close them.
- Builds and maintains social listening queries, dashboards, and reporting frameworks, leveraging AI-powered and automated tools to detect and prioritize signals and surface consumer sentiment and emerging trends in real time.
- Translates social listening data into clear, actionable insight that influences innovation pipeline decisions, product development priorities, and go-to-market strategy.
- Partners with Product, Brand, and Content teams to optimize content strategy, using engagement, sentiment, and conversation data to sharpen messaging, creative direction, and channel performance.
- Provides insights to fuel content optimization assessment, identifying what is resonating and what isn't across channels to guide creative and content decisions.
- Identifies and elevates emerging consumer needs, white space & competitive activity within current categories, and opportunities in new or adjacent spaces.
- Collaborates cross-functionally to ensure social insights are integrated into broader consumer understanding.
- Monitors and reports on brand health, share of voice, and sentiment trends versus competitors within the floor care and home care category.
- Presents social listening findings and recommendations to cross-functional partners and leadership through compelling storytelling and clear, action-oriented deliverables.
- Establishes and maintains a consistent cadence of insight delivery — weekly signal and trend snapshots and monthly deeper-dive reporting — tailored to the needs of each business area.

Requirements

- Degree minimum: Bachelor’s Degree
- Specific concentration: Marketing, Communications, Market Research, or related field
- Experience level: 7+ years' experience in social listening, digital/social analytics, or consumer insights, with proven hands-on tool proficiency.
- Formal training or certification in social/digital analytics, market research, or consumer insights preferred

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Own and drive BISSELL\n\n social listening program, turning real-time signals into actionable insights that shape product development, content strategy, and cross-functional decision making.

Oversee tools and vendors to surface consumer sentiment and emerging trends
Translate data into prioritized recommendations for innovation and go-to-market decisions
Partner with product, brand, and content teams to optimize messaging and channel performance

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Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste. We support 100% remote work for this role! We’d Love To Hear From You If Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. As an Insights Lead Analyst, Commerce , you will be Tinuiti’s hands-on analytics specialist for Amazon and Commerce data. You will use Amazon Marketing Cloud, Amazon Advertising, Amazon retail data, and related Commerce platforms to develop advanced analyses, custom reporting, testing approaches, and actionable insights that help Client Leads and Commerce teams make stronger decisions. Amazon is the core platform for this role. You will build deep expertise across Amazon Marketing Cloud, Amazon Advertising, and Amazon retail data, while applying your analytical skills to other retail-media platforms—including Walmart Connect and Scintilla—as client and business needs require. You will work closely with Client Leads, Commerce Media, Commerce Operations, and other internal delivery teams through high-quality analysis, client-ready narratives, and specialized platform expertise. You will participate in client discussions when technical or analytical depth is needed. Key Responsibilities Client‑Centric - Partner with Client Leads and Commerce Leads to understand client objectives, performance questions, strategic moments, and analytical priorities. - Support Client and Commerce Leads with accurate data narratives, technical explanations, reporting, and client-ready recommendations. - Partner with Commerce Media and Commerce Operations teams to ensure insights inform planning, optimization, investment, and retail decisions. - Join client discussions, business reviews, and technical readouts when specialized Commerce expertise is needed. - Identify recurring analytical needs, risks, and growth opportunities that should be addressed through stronger analysis, testing, reporting, or measurement. Product‑Led - Use Amazon Marketing Cloud, Amazon Advertising, Vendor Central, BI tools, dashboards, and relevant Commerce data environments to support insight generation and decision-making. - Build AMC queries and analyses across audiences, campaign performance, new-to-brand outcomes, path-to-purchase behavior, and other custom client questions. - Maintain working expertise in Amazon platform capabilities, retail data, and relevant Commerce environments such as Walmart Connect and Scintilla. - Identify opportunities to improve reporting, dashboarding, documentation, automation, and Commerce insight-delivery workflows. - Use approved AI and automation tools thoughtfully to improve data interrogation, pattern detection, and efficiency while validating outputs rigorously. Data & Measurement‑Driven - Query, validate, join, and interpret Amazon advertising and retail data across Sponsored Products, Sponsored Brands, Sponsored Display, Amazon DSP, and other relevant Commerce data sources. - Develop advanced and custom reporting, dashboards, visualizations, and performance narratives across key Commerce outcomes, including new-to-brand, share of voice, market share, total sales, and ASIN/SKU performance. - Translate Commerce data into clear findings and recommendations: what happened, why it matters, and what should happen next. - Design and analyze platform-specific tests, forecasts, scenarios, segmentation, and campaign evaluations that inform media, audience, product, and retail decisions. - Build practical, account-specific analytical solutions—including lightweight models, scripts, and prototypes in SQL, Python, R, or approved tools—when they answer a defined Commerce business question. - Maintain strong documentation and quality assurance across data sources, logic, methodologies, reporting, and analysis. The Tinuiti Way - Maintain a holistic understanding of how Commerce media, marketplace dynamics, retail data, product performance, and client business goals fit together. - Keep analytical work focused on business questions, measurement judgment, and decision support—not reporting or technical complexity for its own sake. - Partner with Econometrics, Data Science, Client Reporting, and technical teams when work requires formal model development, enterprise-scale reporting, productionization, or data-infrastructure changes. - Contribute reusable Commerce query logic, reporting approaches, analytical learnings, and platform best practices that strengthen the broader Insights and Commerce practices. - Stay current on Amazon platform changes, Commerce measurement practices, analytics tools, AI, and retail-media trends. Owner Mindset - Take accountability for the quality, accuracy, timeliness, and usefulness of Commerce analyses, reporting, dashboards, and recommendations. - Prioritize effectively across Client Leads, Commerce teams, clients, and analytical workstreams. - Ask better questions, challenge assumptions, and turn broad requests into practical analytical approaches. - Surface data-quality issues, methodology limitations, missing inputs, and performance risks early, with a clear recommendation for next steps. - Improve workflows, documentation, automation, and analytical rigor over time. Professional & Technical Qualifications - 7-9 years of experience in Commerce analytics, retail media, e-commerce analytics, marketing analytics, business intelligence, or a related field. - Strong hands-on experience with Amazon Marketing Cloud, including SQL querying, audience analysis, campaign analysis, and custom analytical approaches. - Strong experience with Amazon Advertising and Amazon retail data, including Sponsored Ads, Amazon DSP, Vendor Central, and related Commerce performance metrics. - Strong SQL proficiency and experience with BI/visualization tools such as Tableau, Power BI, Looker Studio, or similar. - Strong understanding of Commerce measurement, including new-to-brand, share of voice, market share, product-level performance, total sales, forecasting, testing, and incrementality concepts. - Practical Python and/or R experience is preferred, particularly for custom analysis, forecasting, exploratory work, or lightweight modeling. - Strong data storytelling, documentation, quality-control, organization, and cross-functional collaboration skills. - Experience supporting Client Leads and Commerce account teams; direct client-facing experience is helpful but not the primary requirement. - Comfort using AI tools responsibly to improve analytical efficiency and insight generation. The hiring salary range for this role is $105,000 - $125,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. - 8-5-101 et seq. FLSA Classification: Exempt We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Benefits Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year. Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts Retirement: Match up to 4% of your contributions at 100% Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child. Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.52:T1169,

Responsibilities

Partner with Client Leads and Commerce Leads to understand client objectives, performance questions, strategic moments, and analytical priorities.
Support Client and Commerce Leads with accurate data narratives, technical explanations, reporting, and client-ready recommendations.
Partner with Commerce Media and Commerce Operations teams to ensure insights inform planning, optimization, investment, and retail decisions.
Join client discussions, business reviews, and technical readouts when specialized Commerce expertise is needed.
Identify recurring analytical needs, risks, and growth opportunities that should be addressed through stronger analysis, testing, reporting, or measurement.
Use Amazon Marketing Cloud, Amazon Advertising, Vendor Central, BI tools, dashboards, and relevant Commerce data environments to support insight generation and decision-making.
Build AMC queries and analyses across audiences, campaign performance, new-to-brand outcomes, path-to-purchase behavior, and other custom client questions.
Maintain working expertise in Amazon platform capabilities, retail data, and relevant Commerce environments such as Walmart Connect and Scintilla.
Identify opportunities to improve reporting, dashboarding, documentation, automation, and Commerce insight-delivery workflows.
Use approved AI and automation tools thoughtfully to improve data interrogation, pattern detection, and efficiency while validating outputs rigorously.

Requirements

7-9 years of experience in Commerce analytics, retail media, e-commerce analytics, marketing analytics, business intelligence, or a related field.
Strong hands-on experience with Amazon Marketing Cloud, including SQL querying, audience analysis, campaign analysis, and custom analytical approaches.
Strong experience with Amazon Advertising and Amazon retail data, including Sponsored Ads, Amazon DSP, Vendor Central, and related Commerce performance metrics.
Strong SQL proficiency and experience with BI/visualization tools such as Tableau, Power BI, Looker Studio, or similar.
Strong understanding of Commerce measurement, including new-to-brand, share of voice, market share, product-level performance, total sales, forecasting, testing, and incrementality concepts.
Practical Python and/or R experience is preferred, particularly for custom analysis, forecasting, exploratory work, or lightweight modeling.
Strong data storytelling, documentation, quality-control, organization, and cross-functional collaboration skills.
Experience supporting Client Leads and Commerce account teams; direct client-facing experience is helpful but not the primary requirement.
Comfort using AI tools responsibly to improve analytical efficiency and insight generation.

Preferred

Practical Python and/or R experience is preferred, particularly for custom analysis, forecasting, exploratory work, or lightweight modeling.
Experience supporting Client Leads and Commerce account teams; direct client-facing experience is helpful but not the primary requirement.

Benefits

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you’re able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We’re proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Retirement: Match up to 4% of your contributions at 100%
Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity
Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources

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Define and deliver dashboards, reports, and analyses across Amazon Advertising and retail data
Develop tests, forecasts, and models to inform media, product, and retail decisions

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Oversee tools and vendors to surface consumer sentiment and emerging trends
Translate data into prioritized recommendations for innovation and go-to-market decisions
Partner with product, brand, and content teams to optimize messaging and channel performance

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Remote Market Research jobs in the US

Manager - Social Intelligence and Consumer Insights

Senior Manager, Insights, Amazon Focus