Responsibilities

• Adviser marketing support
• Manage the team’s marketing mailbox and help advisers with queries about marketing materials, tools, campaigns, digital channels, branding and financial promotions.
• Deliver a best in class adviser experience
• Monitor new enquiries and provide clear, helpful and accurate responses within agreed service levels.
• Understand the guidance
• Use existing guidance to resolve enquiries, involving specialists or escalating when further advice or approval is needed.
• Own each query from start to finish
• Keep advisers updated, follow up agreed actions and make sure every enquiry reaches a clear conclusion.
• Turn enquiries into insight
• Keep accurate records and spot recurring themes, guidance gaps and opportunities to improve the adviser experience.

Requirements

• Has experience in customer service, marketing support, administration or a similar enquiry-based role.
• A confident written communicator who can explain information clearly and professionally.
• Well organised and responsive, with the ability to manage a shared mailbox, priorities and follow-up actions.
• Strong attention to detail and the judgement to resolve or escalate queries appropriately.
• A collaborative approach, working across teams to gather information and coordinate responses.
• An interest in marketing or financial services, with a willingness to learn our tools, processes and regulatory requirements.
• Confident using Microsoft Office; experience of shared mailboxes, case management tools or enquiry trackers would be useful.
• Curious about AI and keen to use it responsibly to streamline tasks and improve efficiency.
• A proactive team player who takes ownership, asks questions and looks for ways to improve adviser support.

Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only
• In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.