Responsibilities

• Manage the day-to-day and strategic development of our CRM platform (Salesforce)
• Work with colleagues to identify ways to improve the experience we deliver to supporters
• Deliver effective data solutions for supporter engagement and business outcomes.
• Leverage extensive experience and expertise in Salesforce Marketing Cloud to deliver digital supporter communications.
• Implement best practices and innovative solutions to improve existing processes and practices to drive personalised marketing for income generation and engagement.

Requirements

• Demonstrated ability to manage and optimize email marketing platforms (ideally Salesforce Marketing Cloud), with a proven track record of successful business as usual product management, including enhancements that have driven significant improvements in supporter engagement and operational efficiency.
• Expertise in creating complex, automated email marketing journeys and integrating data from various sources to provide a seamless user experience.
• Proficiency in AMPscript, SQL, and other relevant coding languages is essential.
• Proven experience in managing remote work, with strong self-discipline and capability in key collaborations tools (such MS Teams, JIRA).
• Ability to communicate and collaboration with team members and stakeholders effectively, regardless of physical location.
• Continuous learning and professional development to stay informed about the latest trends, best practices, and technological advancements in Salesforce Marketing Cloud.
• Comfortable working with a range of internal and external stakeholders

Benefits

• We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.
• From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.