Account ownership: manage services, on time delivery, and client-specific implementations.
Strategy and advocacy: push back when needed to ensure high value pivots and client results.
Cross team execution: align internal services and reporting to show clear results.

Job Description

Manage an assigned portfolio of accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clients’ needs.
Work with the clients and their staff to make strategy decisions and pivots (this may mean pushing back on the clients’ requests if it won’t actually get them the results they are looking for, we are the experts!)
Work with our internal services teams to strategize for the clients’ needs.
Identify areas where the clients’ services are lacking and offer proposed solutions to fill those gaps, including upgrading their services to higher tiers.
Coordinate and execute monthly reporting calls with the client .
Over-communicate with clients in an effective and clear manner regarding the work being performed and results achieved.

SMB team

SMB Team helps lawyers double their revenues, profits and personal free time through our innovative Law Firm Growth Acceleration Model. As of January 2024, we work with 438 of the fastest growing law firms in North America. On average, our clients grow their annual revenues by 81% per year. We're the only company that can prove that we doubled 86 of our clients revenues last year alone.In order to grow a law firm, 4 pillars must be in place: 1. World-Class Lead Generation2. Flawless Sales & Intake System3. Self-Managing Team4. A Profit PlanWith our world-class digital marketing solutions backed in "signed-case data", we are able to get law firms flooded with high-quality, low cost leads. Our social media and Google strategies are in a category of their own.Our sales & intake university increases our clients' lead conversion rates by 30%. Our virtual assistant company, Attorney Assistant, gives you a team of full-time VAs to handle your inbound leads and outbound lead follow up.Our state of the art law firm coaching program transforms you from lawyer to leader by helping you build a law firm that runs itself with a self-managing team of A-players. We scaled our own business in 6 years from $0 to $30M in annual recurring revenue with a team of 100+ full time W2 employees and a $70M valuation - we show you how we did it.Our best-in-class Fractional CFOs help you create a crystal clear financial plan for your firms’ profits and cash flows, so you can control your take-home income, net worth and the value of your practice.Our mission is to have the biggest positive impact on the legal industry (and eventually other industries) through our 360-degree approach to growth.By staying true to our core values, we strive to become one of the largest contributors to Small and Mid-sized Business (SMB) growth on the planet!Want to be considered for our team of A-players? Apply Now.Want to become our next client success story? Book a Consultation.

Founded in 2018

Bala-Cynwyd, Pennsylvania, USA

207 employees (53 in marketing)

www.smbteam.com