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YMCA of the Twin Tiers logo
5 months ago

Director of Membership & Community Engagement

YMCA of the Twin Tiers

Olean, NY (On-site)Full time
YMCA of the Twin Tiers logo
6 months ago

Director of Membership & Community Engagement

YMCA of the Twin Tiers

Olean, NY (Unknown)Full time$21/hr – $24/hr
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YMCA of the Twin Tiers logo

Director of Membership & Community Engagement

YMCA of the Twin Tiers

Olean, NY (On-site)

In-houseFull-timeDirector/executive
5 months ago
YMCA of the Twin Tiers logo

Director of Membership & Community Engagement

YMCA of the Twin Tiers

Olean, NY (Unknown)

$21/hr - $24/hrIn-houseFull-timeDirector/executive3+ years exp.
6 months ago
Texas Apartment Association logo

Assistant Community Manager

Texas Apartment Association

Charlotte, NC (On-site)

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YMCA of the Twin Tiers logo
YMCA of the Twin Tiers

Director of Membership & Community Engagement

Olean, NY (On-site)

Salary Not AvailableDirector/ExecutiveFull time

Posted 5 months ago

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Job Summary

Drive YMCA membership growth, engagement, and onboarding with strong team and budget leadership.

  • Must-have: Lead a membership team, manage budgets, and align with mission priorities.
  • Standout: Ownership of onboarding programs and community-facing partnerships.

Job Description

Responsibilities

  • Provide strategic direction and leadership for membership growth, engagement, and retention, ensuring alignment with YMCA of the Twin Tiers mission and branch priorities.
  • Collaborate with the Executive Director and leadership team to establish and drive achievement of membership goals, benchmarks, and growth strategies that support sustainable growth in all department areas.
  • Analyze membership trends, data, and sales metrics to inform decision making and implement innovative strategies that drive sustainable growth and retention.
  • Develop, manage, and be accountable for the membership department operating budget, ensuring strong financial performance and alignment with organizational goals.
  • Lead and develop a high performing membership team, providing oversight of membership department staff including the Membership Coordinator who has direct oversight of Member Service Representatives, and Child Watch staff.
  • Provide leadership and ensure operational excellence within the membership department and member service functions to ensure efficient systems and exceptional service.
  • Oversee membership systems and processes, ensuring accurate membership records, billing processes, data integrity, and reporting systems are maintained in accordance with YMCA policies and procedures.
  • Provide leadership for cause-driven tours, membership enrollment systems, and service standards to ensure a consistent and welcoming experience.
  • Develop and implement structured member onboarding strategies, including intentional connection points within the first 90 days of membership.
  • Recruit, hire, train, supervise, and evaluate membership and engagement staff to ensure exceptional service and operational excellence.
YMCA of the Twin Tiers logo

YMCA of the Twin Tiers

Our YMCA is unique in its location - two Y's in NY and one in PA. We share a common goal - building a healthy community. Our youth engage in basketball across the state lines and our gymnastics team builds champions from all three communities. Our corporate offices are in Olean, NY. We are the largest provider of Child Care in the area serving over 300 infants, toddlers and preschoolers each day in our centers. We are in 10 schools for before and after-school care and we operate wellness centers in Salamanca, Portville and Bolivar-Richburg Schools. The vision of the YMCA of Twin Tiers is to provide opportunities to all by putting Christian values into practice through programs that build healthy spirit, mind and body for all. The Y embraces diversity and promotes community development. Our core values include caring, honesty, respect and responsibility.

Olean, New York, USA
64 employees (2 in marketing)
www.yourymca.org

Marketing Team

Marketing Team Size
2 (3% of company)

Headcount Trend

Current headcount: ~64

Recent News

Tioga County, Pa YMCA to host free community fitness night - WETM
Feb 25, 2025 • WETM - MyTwinTiers.com

Links

www.yourymca.orgLinkedIn