5 weeks ago
Brand & Growth Specialist
The Stratford
London, UK (On-site)Permanent
Marketing jobs
2 marketing jobs
Find marketing roles you could actually win
2 open roles0
Find marketing roles you could actually win
2 open roles0
Brand & Growth Specialist
London, UK (On-site)
Salary Not AvailableSenior LevelPermanent
Posted 5 weeks ago
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Job Summary
Own the end-to-end residential lettings engine with a strong emphasis on occupancy, revenue, and compliance, while weaving AI-powered marketing, partnerships, and premium client experiences into the lifecycle.
- Growth & Marketing: Build and optimize listings, content, and lead-gen using AI tools and CRM to drive inquiries into leases.
- Sales & Operations: Manage leasing from enquiry to occupancy, balancing viewings, negotiations, references, and tenancy admin for a high-touch experience.
- Partnerships & Compliance: Grow relationships with agents, relocation partners, and corporate clients while ensuring regulatory, governance, and policy adherence.
Job Description
- Drive short and long-term lettings activity to achieve and exceed occupancy, revenue, and commercial targets.
- Support forecasting, budgeting, and strategic planning for residential lettings performance.
- Work closely with the Head of Residential to maximise revenue opportunities and minimise void periods.
- Oversee the residential leasing process from initial enquiry through to successful occupancy, delivering a seamless, high-touch client experience while managing viewings, negotiations, referencing, and tenancy administration.
- Conduct exceptional apartment viewings, delivering a personalised and premium customer experience.
- Build and maintain relationships with prospective tenants, buyers, investors, relocation agents, and corporate clients.
- Personally prospect new business opportunities and negotiate commercial agreements with third-party agencies and partners.
- Develop and manage relationships with estate agents, relocation consultants, online agencies, and referencing providers.
- Ensure all residential lettings activities are conducted in full compliance with current property legislation, regulatory requirements, and company policies, maintaining the highest standards of professionalism, governance, and customer care.
- Maintain a thorough understanding of relevant residential lettings legislation and industry best practice, ensuring all client interactions, tenancy administration, and operational processes remain fully compliant and up to date.
- Lead the creation and execution of innovative marketing strategies that support commercial objectives and brand growth.
- Utilise AI-powered tools, CRM platforms, automation software, and content-generation technologies to enhance marketing effectiveness and lead generation.
- Create engaging content for digital campaigns, social media channels, email communications, and promotional materials.
- Identify emerging marketing technologies and trends to continuously improve customer acquisition and brand visibility.
- Oversee online property listings and digital booking channels, ensuring content is consistently accurate, compelling, and aligned with brand standards.
- Develop initiatives that position Manhattan Loft Gardens as one of London’s most desirable residential destinations.
- Analyse campaign performance, lead generation activity, and conversion metrics to optimise marketing effectiveness and commercial outcomes.
- Work closely with the Head of Residential and Operations Team to maximise occupancy, revenue opportunities, and resident satisfaction.
- Develop strategic partnerships with relocation agents, corporate housing providers, employers, lifestyle brands, and local businesses to generate new residential leasing opportunities and strengthen brand awareness.
- Identify and cultivate new business channels, referral networks, and strategic relationships that drive enquiries, occupancy, and long-term growth.
- Essential: Strong customer-facing, sales, business development, or relationship management experience.
- Excellent communication, presentation, and negotiation skills.
- Experience using AI tools such as ChatGPT, AI marketing platforms, content-generation software, CRM systems, or marketing automation platforms.
- Strong digital literacy and understanding of modern marketing channels.
- A polished and professional personal presentation.
- A proactive, entrepreneurial mindset with a passion for growth and innovation.
- An understanding of the importance of regulatory compliance, operational governance, and best-practice customer management.
- Desirable: Experience within property, residential lettings, real estate, luxury hospitality, luxury retail, private members' clubs, relocation services, or premium customer service environments.
- Knowledge of the London residential property market.
- Knowledge of UK residential lettings legislation, regulatory requirements, and industry best practice.
- Experience creating content for social media and digital marketing campaigns.
- Understanding of lettings processes, tenancy administration, and agency relationships.
- Experience working with CRM systems and performance reporting tools.
- Gym discounts and wellness classes.
- Monthly wellbeing challenges, trekking activities, sporting events.
- Party, Party Party –bi-annual theme parties.
- Monthly birthday celebrations and ‘Have one on us’ team drinks.
- Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City.
- Freshly cooked food during your shift.
- Discounts of up to 50% off in F&B outlets
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Opportunity to join and participate in our unique GROW academy.
- Bike to work scheme.
- Season Ticket Loan.
- Wagestream – Offering you a range of features, including up to 50% of salary stream before pay date, saving pot, financial advice.
- Recommend a friend Scheme, giving you the possibility to earn up to £500 for individual referral.
- Strat Chat – Our internal socials platform offering Communication / Recognition and Achievements via Badges –that allows you to exchange earned vouchers for different prizes.
- Star of the Month and Star of the Year Awards
- Vitality at work after 2 years’ service
- A supportive, people-focused culture
The Stratford
As catalysts of residential living and the developers behind some of London’s most unique and successful hotels, Chiltern Firehouse and St Pancras Renaissance Hotel, Manhattan Loft Corporation is soon to launch its most ambitious and innovative project yet.A new way of hospitality, the convergence of staying and really living. Seamlessly merging short-term stays with long-term hotel living, Manhattan Loft Gardens offers everything on its doorstep: innovative architecture and design, world-class food and beverage, sky terraces, high-end concierge services, and a wealth of curated cultural experiences.Inspired by 1950s New York’s legendary long-stay hotels, guests will be invited to check-in for weeks, months or years at The Lofts – a collection of 248 individually-designed apartments with panoramic views of London, punctuated by a series of sky gardens carved out of the building’s form. The 42-storey tower’s unique architectural composition, by iconic architects SOM, is propelled by a vision of social potency – embracing spontaneous interaction and green space to encourage a dynamic vertical community. The interiors feature oak flooring, eclectic furniture and serrated floor-to-ceiling windows throughout the studio apartments, split-level lofts and penthouses. The Lofts’ vibrant community will be joined next year by a 7th floor garden destination restaurant, headed up by ex-head chef of Chiltern Firehouse, Patrick Powell, and The Stratford, a six-storey design hotel featuring an all-day brasserie, gym and after-hours members’ club. Each resident will have access to the hotel’s 24-hour concierge team – taking care of everything from room service and dog walking to grocery stocking, supper clubs, and sky garden yoga classes. Opening December 2018, The Lofts will introduce a revolutionary new way of living to East London’s Queen Elizabeth Olympic Park. A long-stay hotel for the modern era that evokes the industry’s golden age.
Traffic Signals
Monthly Visitors
12.2K
Monthly Google Ads Budget
$1
Traffic Source Mix
Search
85.2%
Direct
9.8%
Referral
5%
Headcount Trend
Current headcount: ~86
Marketing Team
Marketing Team Size
2 (2% of company)
Marketing Roles Posted (Last 30 Days)
1