4 months ago
Customer Marketing Operations Manager
Soldo
London, UK (Hybrid)Full time
Marketing jobs
64 marketing jobs
Customer Marketing Operations Manager
London, UK (Hybrid)
Salary Not AvailableMid LevelFull time
Posted 4 months ago
Job Summary
Own the customer lifecycle tech stack and data-driven engagement, orchestrating automated journeys and cross-team collaboration to drive onboarding, adoption, retention, and expansion.
- Platform & Lifecycle: Manage the CS platform, orchestrate onboarding, adoption, and expansion campaigns, and optimize journeys end-to-end.
- Data & Insights: Integrate data sources, target segments, and measure campaign performance to inform decisions.
- Cross-Functional Collaboration: Partner with Marketing, Product, Sales, Support, and Finance to execute cohesive customer experiences and outcomes.
Job Description
Responsibilities
- Customer Success Platform Management
- Data Integration & Insights
- Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Requirements
- Hands-on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes.
- Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion.
- Strong understanding of customer lifecycle management, segmentation and data-driven engagement.
- Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance.
- Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business.
- A proactive, hands-on mindset with a strong focus on execution, ownership and continuous improvement.
- A passion to deliver best-in-class customer experience and customer engagement.
Benefits
- Competitive salary
- Private healthcare for you and your family
- Pension scheme
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
Soldo
4.1 Glassdoor
Soldo is the proactive spend management solution that frees up businesses to accomplish more.We champion the notion of Progressive Finance, because we believe in a decentralised approach to financial decision-making and greater spending autonomy for everyone. Over 25,000 organisations across 31 countries use Soldo to bring order, efficiency and agility to their decentralised spending, and empower the whole company to spend safely and responsibly.By combining pre-programmed cards, a user-friendly app and a powerful spend management platform, Soldo enables decentralised spend decisions and frees everyone from tedious admin, while ensuring compliance. Everyone gains back time to focus on the things that matter. For Finance teams, that means more time for the rewarding parts of your role, such as in-depth data analysis, defining overall business strategy, and implementing process improvements that empower everyone to achieving business goals.Liberate Finance. Accomplish More.
Founded in 2014
London, England, GBR
396 employees (43 in marketing)
79% recommend to a friend
82% CEO approval
Marketing Team
Marketing Team Size
30 (8% of company)
Funding
Total Funding
$263.2M
Last Raise
$180M
Series C, 5 years ago
Funding History
- Jul 2021Series C • $180M
- Jul 2021Debt Financing
- Jul 2019Series B • $61M
Traffic Signals
Monthly Visitors
150.4K
Monthly Google Ads Budget
$34.4K
Traffic Source Mix
Search
35.1%
Direct
57.2%
Referral
5.8%
Social
0.5%
Paid
1.4%
Headcount Trend
Current headcount: ~396