Responsibilities

• Campaign Execution: Lead the end-to-end delivery of large-scale customer communication campaigns. Execute well-timed, audience-targeted communication plans that align with business operational and commercial objectives.
• Campaign Oversight: Ensure all campaign elements—timing, budget, risk, and governance—are in control, across all functions.
• Stakeholder Management and Collaboration: Act as an influential partner across the organisation to align campaign objectives with wider business strategies, supporting multiple programs such as audience builder and process simplification.
• This role offers the opportunity to lead high-impact communication campaigns, work with a dedicated team, and play a pivotal part in driving BUK’s transformation agendas through effective messaging strategies.
• The ability to manage competing priorities across multiple campaigns delivering in parallel, issue resolution and influence stakeholders is key to success in this role, as well as a contribution to process change.
• Accountabilities: Management of change projects within the organisation, ensuring that they are delivered on time, within scope, budget, and to the required quality standards.
• Development and management of project plans that outline the scope, objectives, timelines, and resource requirements for change projects.
• Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about project progress and that their needs and expectations are being met.
• Management of project teams, ensuring that they are properly resourced and that they have the necessary skills and expertise to deliver on project objectives.
• Management of project budgets, ensuring that projects are delivered within the agreed budget.

Requirements

• Experience in delivering customer communications: Proven track record of delivering impactful, large-scale external customer communication campaigns with high attention to detail and effectiveness.
• Stakeholder Management: Strong experience in working with stakeholders across large organisations, demonstrating excellent influencing skills to align business goals with campaign strategies.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas to stakeholder and management and effectively communicate with across the virtual team.
• Resourceful and Agile: Ability to manage multiple priorities and pivot quickly between planning, troubleshooting, and governance control tasks.

Preferred

• Technical Knowledge of Communications Platforms: Familiarity with tools such as Salesforce Marketing Cloud, decisioning engines, and document composition platforms (e.g. OTX).
• Change Management: Experience in managing process improvement and simplification projects, as well as an understanding of procedure documentation.
• Risk Management: Knowledge and experience in managing operational risks, ensuring compliance and governance are maintained throughout the campaign delivery process.