Own community strategy, events, and ambassador programs across forums, social groups, and webinars.
Monitor engagement metrics and feedback to continuously improve experiences and trust.

Job Description

Responsibilities

Develop and execute community engagement strategies to grow and support user communities.
Manage and moderate forums, social media groups, and user discussion platforms.
Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
Organize and promote community events, webinars, and Q&A sessions.
Collaborate with marketing, product, and support teams to ensure a seamless user experience.
Monitor and analyze community engagement metrics to optimize strategies.
Identify and activate brand advocates, ambassadors, and superusers.
Stay up to date with community management trends, tools, and best practices.
Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
Address user concerns and escalates issues to the appropriate teams when necessary.

Requirements

Around 3+ years of experience in community management, social media management, or customer engagement.
Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
Strong written and verbal communication skills, with the ability to engage and inspire users.
Experience with community-building tools and analytics platforms.
Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
Experience planning and executing community-driven events or initiatives.
Passion for building meaningful relationships and fostering brand loyalty.
Ability to analyze engagement data and adjust strategies accordingly.
Experience in fast-paced digital environments with a user-centric mindset.

Benefits

Apple hardware ecosystem for work.
Annual Bonus.
Medical Insurance (including vision & dental).
Disability insurance - short and long-term.
401k up to 4% contribution.
Air Conference – an opportunity to meet the team, collaborate, and grow together.
Transportation budget
Free meals at the hub
Gym membership

Air Apps

We're dedicated to leveraging mobile apps to drive positive change and enhance people's lives. Our mission is to provide innovative tools that empower users to overcome challenges and achieve their goals effortlessly, simplifying their daily routines and making their lives easier.As a leading mobile app developer and publisher, we offer a diverse portfolio of over 30 apps across the Fitness, Productivity, Creative, and Learning categories. With a cumulative total of 3 million monthly downloads and a remarkable 100 million downloads worldwide, our apps resonate with users globally.Born in Lisbon, Portugal, in 2018, and now with offices in both Lisbon and San Francisco, we value flexibility and individuality, fostering a culture where diverse perspectives thrive. Our culturally diverse team ensures inclusivity and creativity in every facet of app development.At the core of our values is a dedication to user well-being and community collaboration. Through our AI-first approach, we're actively shaping the future of mobile technology, prioritizing excellence in user experience.Join us on our journey to make a meaningful impact and inspire individuals worldwide to unleash their full potential with our transformative mobile apps.

Founded in 2018

San Francisco, California, USA

50 employees (15 in marketing)

airapps.co

Traffic Signals

Monthly Visitors

5.7K

Traffic Source Mix

27.8%

Direct

53.6%

Referral

7.9%

Social

9.4%

Paid

1.1%

Headcount Trend

Current headcount: ~51

Marketing Team

Marketing Team Size

9 (18% of company)

Median Career Experience

7 years

Median Tenure

0.9 years

People

HR / Recruitment

André Oliveira

People Operations Manager

At the company for 4 years 7 months

Heitor Almeida

People Operations Specialist

At the company for 6 months

Marketing jobs

Community Manager

Content Marketing Manager

Video Producer

User Acquisition Specialist

Junior Social Media Associate

Product Growth Specialist

All marketing roles in the US

All marketing roles in the US

Community Manager

Content Marketing Manager

Video Producer

User Acquisition Specialist

Junior Social Media Associate

Product Growth Specialist

Community Manager

Top 1% of applicants do these two things.

Job Summary

Job Description

Responsibilities

Requirements

Benefits

Air Apps

Traffic Signals

Headcount Trend

Marketing Team

People

HR / Recruitment

Recent News

All marketing roles in the US

All marketing roles in the US

Community Manager

Content Marketing Manager

Video Producer

User Acquisition Specialist

Junior Social Media Associate

Product Growth Specialist

Community Manager

Top 1% of applicants do these two things.

Job Summary

Job Description

Responsibilities

Requirements

Benefits

Air Apps

Traffic Signals

Headcount Trend

Marketing Team

People

HR / Recruitment

Recent News