2 weeks ago
Account Manager, Client Services
Highsnobiety
New York City, NY (Hybrid)Full time$75K/yr – $85K/yr
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Account Manager, Client Services
New York City, NY (Hybrid)
$75K/yr – $85K/yrMid Level3+ years expFull time
Posted 2 weeks ago
Job Summary
Own end-to-end project delivery for Highsnobiety+ client initiatives, coordinating timelines, budgets, and cross-functional teams to ensure on-time, on-budget results and strong client relationships.
- Oversee timelines and budgets across campaigns
- Maintain proactive client communication and satisfaction
- Identify risks and drive process improvements
Job Description
Responsibilities
- Strategically plan, organize, and oversee client and in-house project timelines from inception to completion, working closely with creative teams, production, brand partnership, editorial, and global counterparts.
- Collaborate closely with the Senior Director and Head of Client Services to ensure cross-functional alignment, uphold client satisfaction, and inform broader business decisions tied to project performance and team resourcing.
- Develop and maintain comprehensive campaign timelines and budgets, ensuring smooth execution and effective resource allocation across teams.
- Ensure all projects are delivered on schedule, within defined scope, and within budget parameters, carefully monitoring progress and adjusting as needed.
- Maintain accountability across internal and external teams to meet established deadlines and drive project efficiency.
- Serve as the primary liaison between clients and Highsnobiety+, ensuring clear communication of deadlines, budgets, and approvals, and optimizing outcomes for both parties.
- Proactively identify potential challenges or obstacles in project delivery and take corrective action to minimize their impact, ensuring timely resolution and maintaining project momentum.
- Cultivate and maintain strong client relationships throughout the project lifecycle, fostering trust and satisfaction to drive client retention and future business.
- Maintain a comprehensive understanding of project status at any given moment, providing clients with timely, transparent updates and setting clear expectations.
- Accurately track revenue, costs, and manage profit and loss statements for individual projects to ensure financial performance aligns with goals.
Requirements
- A minimum 3 years of Project Management/ Account Management experience, ideally within the creative, media, or publishing industries.
- Proficiency in delivering exceptional customer service with the ability to communicate effectively to partners, offering white-glove support.
- Strong organizational and problem-solving skills, enabling you to manage complex projects efficiently.
- Resilience and adaptability to handle matrixed projects in a fast-paced environment.
- Familiarity with the Highsnobiety aesthetic and readership, understanding the brand's identity and audience.
- Capability to perform effectively under time constraints, ensuring timely project delivery.
- A solution-oriented and forward-thinking mindset, with the ability to approach challenges with a proactive attitude.
- Analytical thinking skills to address project requirements and issues.
- Enthusiasm for collaborative work within a forward-thinking, dynamic team.
- Authorization to work in the United States for any employer.
Benefits
- A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located in the Financial District.
- The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere.
- High degree of responsibility, creativity, originality, independence and creative autonomy.
- We are constantly prioritizing attention on DEIB with internal trainings, workshops and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture).
- 2 extra days off globally for all employees on International Women's Day and Juneteenth.
- Flexible hybrid working policy, dog friendly office, and remote international working option.
- Attractive employee benefits (e.g. discounts in our online shop, performance based bonus, 401k with match, Summer Fridays, ClassPass, access to mental health support platform Calm Premium and Talkspace, Citi Bike, and sabbatical option).
Highsnobiety
3.4 Glassdoor
Highsnobiety is a global brand, sitting at the heart of culture that unites community, content and commerce.Over the 19 years, our editorial and curatorial perspective has grown a community of Cultural Pioneers, a group whose social influence and ability to shape culture has become impossible to ignore.For this audience, Highsnobiety is a destination to be kept ahead of the curve; a place to read and shop the latest stories, brands and products.We are constantly investigating their relationship to a landscape we coined The New Luxury; a mindset that places stories over product and cultural knowledge over material possession.What we’ve learnt from this community, we also share with our brand partners, ensuring they too can future-proof their business for tomorrow’s culture.The Highsnobiety agency offers an end-to-end solution for brands, from consumer insights; strategy and consultancy; creative concepts and production and media.Feel free to get in touch with one of our six offices here.
Founded in 2005
Berlin, Berlin, DEU
292 employees (130 in marketing)
41% recommend to a friend
53% CEO approval
Salaries
Posted range
$75K/yr – $85K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
84 (29% of company)
Median Tenure
2.7 years
Marketing Roles Posted (Last 30 Days)
1
Funding
Total Funding
$8.5M
Last Raise
$8.5M
Series A, 7 years ago
Funding History
- Aug 2019Series A
- Aug 2018Series A
- Jan 2018Series Unknown • $8.5M
Traffic Signals
Monthly Visitors
2.9M
Monthly Google Ads Budget
$1.8K
Traffic Source Mix
Search
47.3%
Direct
44.2%
Referral
4.4%
Social
3.5%
Paid
0.5%
Headcount Trend
Current headcount: ~327