4 months ago
Casino Marketing Executive - The Cosmopolitan
MGM Resorts International
USA (On-site)Full time
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Casino Marketing Executive - The Cosmopolitan
USA (On-site)
Salary Not AvailableSenior Level3+ years expFull time
Posted 4 months ago
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Job Summary
Drive casino guest relations and incentive approvals to support compliant comps and guest satisfaction.
- Own evaluation of player activity and approval of comps and allowances.
- Must-have: 3+ years in hospitality, casino marketing, or related field.
- Standout: Experience with guest reservations systems and cross‑functional casino marketing collaboration.
Job Description
Responsibilities
- Support customer development and retention by evaluating players’ casino activity to determine appropriate incentives and exercising sound judgment to approve a limited number of comps and allowances, including rooms, food, beverages, event tickets, promotional chips, free play, airfare, or applicable discounts
- Manage guest reservations using various hotel software systems and work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers
- Resolve customer disputes and complaints to the satisfaction of the customer and the company.
- Minimum exposure to business decisions regarding customer credit lines, allowances, and comps
- May attend special events to support marketing efforts and engage with customers and participate in quarterly Receivable Meetings to provide updates to the Corporate Finance group.
- Maintain the privacy of casino customers, and safeguard confidential guest information by acting in accordance with company policies, and attending all mandatory compliance and training sessions to maintain awareness of best practices
- Ensure compliance with local laws, and Title 31
Requirements
- Minimum of 21 years of age
- 3+ years of prior relevant experience in hospitality, casino marketing, or a related field required
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
MGM Resorts International
3.6 Glassdoor
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service. We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world. Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination. With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
Founded in 2000
Las Vegas, Nevada, US
26K employees (1,859 in marketing)
61% recommend to a friend
71% CEO approval
Traffic Signals
Monthly Visitors
7.1M
Monthly Google Ads Budget
$714.7K
Traffic Source Mix
Search
43.6%
Direct
44.5%
Referral
9.9%
Social
0.8%
Paid
1.1%
Headcount Trend
Current headcount: ~26.4K
Marketing Team
Marketing Team Size
1,302 (5% of company)
Median Career Experience
14 years
Median Tenure
7.8 years
Marketing Roles Posted (Last 30 Days)
7
People
Marketing Leadership
Joey Wattoo
Chief Marketing Officer
At the company for 20 years 2 months
Marshall Osborne
SVP Marketing - Strategy & Operations
At the company for 1 year
Eileen Lemish
Vice President, Las Vegas Marketing Portfolio & Social Media
At the company for 1 year 7 months
Cynthia So
Senior Vice President Asian Marketing
At the company for 22 years 10 months
Funding
Total Funding
$3.6B
Last Raise
$850M
Post IPO Debt, 2 years ago
Funding History
- Sep 2024Post IPO Debt • $850M
- Mar 2024Post IPO Debt • $750M
- Aug 2020Post IPO Equity • $1B