2 months ago
Field Marketing Business Systems Specialist (Hybrid)
American Family Insurance
Madison, WI (Hybrid)Full time$69K/yr – $115K/yr
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Field Marketing Business Systems Specialist (Hybrid)
Madison, WI (Hybrid)
$69K/yr – $115K/yrMid LevelFull time
Posted 2 months ago
Job Summary
Own the user support and operational readiness for business systems, resolving issues fast, documenting rules, and driving improvements in user acceptance testing.
- Operational ownership: provide support for business system applications and related hardware across divisions.
- Documentation and testing: maintain business rules and lead user acceptance testing improvements.
- Enablement: supply users with documents and tools to boost application capabilities and adoption.
Job Description
Responsibilities
- You will provide operational and user support for business system applications and related hardware that support division and corporate strategies.
- You will respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application.
- You will document and maintain business processes and business rules.
- You will conduct user acceptance testing for business systems. Identifies opportunities for improved user acceptance testing processes and methodologies.
Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
- Basic knowledge and understanding of how technology can be used to automate business processes.
- Demonstrated experience documenting work processes and business rules.
- Demonstrated experience using business systems to provide customer service.
- Travel requirements up to 10%.
Preferred
- Significant requirement gathering experience
- Insurance or financial industry experience a plus
- Salesforce/Relate platform experience
- Python, PowerBI and good broad technology prowess
Benefits
- We provide benefits that support your physical, emotional, and financial wellbeing.
- You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
- We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
- In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.
- Interns and contingent workers are not eligible for American Family Insurance Group benefits.
American Family Insurance
For more than 90 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family.American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.1-800MYAMFAM (1-800-692-6326)
Salaries
Posted range
$69K/yr – $115K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
295 (2% of company)
Median Career Experience
16 years
Median Tenure
9.5 years
Marketing Roles Posted (Last 30 Days)
2
People
HR / Recruitment
Marketing Leadership
Sherina Smith
Enterprise Chief Marketing Officer
At the company for 7 years 7 months
Colleen Orani
Vice President Marketing
At the company for 1 year 1 month
Quinn Doyle
Associate Vice President, Customer and Marketing Analytics
At the company for 2 years
Myles Romero
Associate Vice President - Brand & Consumer Marketing
At the company for 12 years 11 months
Traffic Signals
Monthly Visitors
1.4M
Monthly Google Ads Budget
$5.1M
Traffic Source Mix
Search
29.5%
Direct
60.4%
Referral
8.2%
Social
0.4%
Paid
1.4%
Headcount Trend
Current headcount: ~18.2K