Responsibilities

• Travel: Up to 10% (NKF Spring Clinical Meetings and select professional conferences)
• Own and deliver NKF’s professional membership growth strategy and annual plan, with clear targets for new-member acquisition, first-year and overall retention, member engagement, and dues revenue
• Define, refresh, and articulate the Professional Membership value proposition by segment (discipline, career stage, and practice setting), and recommend membership model, tiering, and dues strategies that expand reach and revenue
• Identify and cultivate new growth channels, including underserved professional segments, institutional and group memberships with health systems, dialysis organizations, and academic programs, and partnerships with allied organizations
• Monitor market trends, peer-society offerings, and workforce shifts in nephrology to inform strategy, anticipate risk, and position NKF competitively
• Design and execute an integrated lifecycle program: targeted recruitment campaigns, structured new-member onboarding, ongoing engagement, multi-touch renewal, and reinstatement and win-back outreach
• Build a durable pipeline from trainee to active professional member, including graduation-conversion strategies and early-career programming
• Lead the overall member engagement portfolio, including member-exclusive content, resources, and networking in the NKF Member Hub; the semiannual members-only Professional Membership webinar; and Professional Membership promotion at the NKF Spring Clinical Meetings, NKF’s premier annual educational event
• Establish a member listening system (surveys, advisory input, and feedback loops) and use it to continuously improve the member experience and drive satisfaction and loyalty
• Own membership data integrity, reporting, and a membership KPI dashboard (acquisition, renewal, engagement, revenue, and cohort and segment performance), and report progress to leadership on a regular cadence

Requirements

• Bachelor’s degree, or an equivalent combination of education and relevant experience; Master’s degree in a related field (e.g., business, non-profit management, healthcare administration) preferred
• Minimum of 7 years of progressive experience in membership growth, engagement, and retention, including at least 2 years managing staff; experience within a national professional association, medical or health professional society, or healthcare-related organization strongly preferred
• Documented success growing membership and improving retention and engagement, with the ability to speak to specific outcomes achieved
• Fluency in the full membership lifecycle and lifecycle marketing (acquisition, onboarding, engagement, renewal, and retention)
• Strong strategic thinking and analytical skills; hands-on with membership data, dashboards, and segmentation, with the ability to translate data into actionable insights and decisions
• Proficiency in association management systems (AMS/CRM) and marketing automation platforms, and the ability to serve as business owner of membership technology
• Exceptional leadership, team management, and interpersonal skills; excellent written and verbal communication, including presentation and negotiation abilities, with the ability to influence across functions and with senior clinical volunteer leaders
• Proven ability to collaborate effectively with diverse internal and external stakeholders
• Passion for the mission of the National Kidney Foundation and for supporting healthcare professionals

Preferred

• Experience serving a nephrology or other interdisciplinary health professional community (nurses, dietitians, social workers, advanced practice providers, physicians)
• Experience designing or relaunching membership models, tiers, or dues structures
• Experience building institutional or group membership programs or strategic partnerships
• Familiarity with Wild Apricot or a comparable AMS platform; experience applying AI tools to membership marketing or analytics
• Experience working with volunteer leadership and committee structures

Benefits

• Work/life Integration: Enjoy plenty of vacation time, sick leave, and holidays so you can recharge, regroup or reflect—and come back ready to tackle anything.
• Support for Your Health: We've got your back with top-notch medical, dental, and vision insurance plans for you and your loved ones
• Peace of Mind: Rest easy knowing you're covered with life insurance and a 403(b) plan with matching company contributions to secure your future.Creative savings: Take advantage of flexible spending accounts to save on eligible healthcare and dependent care expenses
• Easy Commuting: Reduce your stress with our commuter benefits program for transit and parking expenses
• Support When You Need It: Access confidential counseling, support services, and resources through our Employee Assistance Program
• A Chance to Spread the Word: Share the love and earn rewards by referring awesome folks to join our team
• A Big Tent: We're all about creating a diverse and inclusive workplace where everyone feels valued, respected, and heard
• Mission-Fueled Culture: Join a team that's passionate about making a difference and guided by values like integrity, compassion, and innovation