6 weeks ago
Customer Marketing Manager
Dataiku
USA (Remote)Full time$100K/yr – $140K/yr
All marketing roles in the US
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All marketing roles in the US
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Customer Marketing Manager
USA (Remote)
$100K/yr – $140K/yrMid Level5+ years expFull time
Posted 6 weeks ago
Top 1% of applicants do these two things.
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Job Summary
Own the storytelling engine for customer marketing by turning interviews into narratives that demonstrate real business value, while coordinating with Customer Success, Sales, and Product Marketing to scale stories across campaigns and events.
- Own end-to-end customer content: capture, approve, publish, and repurpose stories for campaigns and enablement.
- Build and manage an advocacy pipeline: recruit advocates, coordinate participation in events, and track engagement and impact.
- Translate technical wins into audience focused narratives and maintain high quality standards across all materials.
Job Description
Responsibilities
- Develop customer marketing content, including written case studies, executive narratives, testimonials, blog posts, and digital assets
- Partner directly with customers and internal stakeholders to identify, capture, develop, and secure approval of compelling stories that demonstrate measurable business outcomes and business transformation.
- Conduct customer interviews and translate complex technical and business achievements into engaging, audience-focused narratives.
- Ensure all customer-facing content meets Dataiku's standards for quality, accuracy, brand consistency, and regulatory compliance.
- Maintain a pipeline of customer stories aligned to defined content needs and priorities.
- Support the growth and activation of Dataiku's customer advocacy ecosystem.
- Recruit and coordinate customer advocates in partnership with Customer Success, Account Teams, and Executive Sponsors.
- Coordinate customer participation in events, webinars, analyst engagements, media opportunities, product launches, and peer-to-peer activities.
- Support a smooth and positive experience for customer advocates throughout their engagement with Dataiku.
- Track advocacy activity and identify opportunities to deepen engagement over time.
Requirements
- 5+ years of experience in customer marketing, content marketing, advocacy, communications, public relations, or related B2B marketing roles.
- Experience creating customer-facing content such as case studies, customer stories, videos, executive content, blogs, or thought leadership assets.
- Strong interviewing, writing, editing, and storytelling skills with the ability to translate complex business and technical concepts into compelling narratives.
- Experience managing cross-functional projects involving multiple stakeholders and competing priorities.
- Demonstrated ability to build trusted relationships with customers, executives, sales teams, and internal partners.
- Excellent organizational, communication, and project management skills.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Demonstrated ability to incorporate AI-powered tools into day-to-day work, including content creation, research, marketing tools, or project management.
Preferred
- Experience working in SaaS, enterprise software, AI, analytics, data, or technology companies.
- Familiarity with customer advocacy, reference management, or community platforms.
Benefits
- Stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits.
- Dataiku reserves the right to amend or modify employee perks and benefits at any time.
Dataiku
3.4 Glassdoor
Dataiku is The Universal AI PlatformTM, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Aggressively agnostic, it integrates with all clouds, data platforms, AI services, and legacy systems to ensure full technology optionality — empowering customers to future-proof their AI initiatives. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to build with AI using their existing skills and knowledge. Designed for the most demanding enterprise environments, Dataiku builds governance into every part of the platform, ensuring regulatory compliance and complete business alignment.More than 700 companies worldwide use Dataiku, including leaders across industries including life sciences, logistics, retail, manufacturing, energy, financial services, software, and technology. With a strong focus on the Forbes Global 2000, Dataiku also supports non-profits and academic institutions through its AI-for-Good initiatives.
Founded in 2013
New York, New York, USA
1.6K employees (94 in marketing)
59% recommend to a friend
68% CEO approval
Traffic Signals
Monthly Visitors
282.9K
Monthly Google Ads Budget
$89.3K
Traffic Source Mix
Search
44.9%
Direct
42%
Referral
9.1%
Social
2.2%
Paid
1.7%
Headcount Trend
Current headcount: ~1.6K
Marketing Team
Marketing Team Size
71 (5% of company)
Marketing Roles Posted (Last 30 Days)
1
Funding
Total Funding
$846.8M
Last Raise
$200M
Series F, 3 years ago
Funding History
- Dec 2022Series F • $200M
- Aug 2021Series E • $400M
- Apr 2021Series Unknown