Responsibilities

• The Marketing Manager is responsible for leading the Marketing, Advertising, Public Relations, social media and Promotions efforts of del Lago Resort and Casino.
• Assist the Senior Director of Marketing in ensuring the messaging and voice of Advertising and Promotions are consistent with the companies branding standards and guest service promise.
• The Marketing Manager is responsible to ensure all Marketing, Advertising, and Promotions comply with New York State Gaming Commission and Responsible Gaming requisites.
• Safeguards company assets and adhere to all cage policies and procedures
• Maintains and is held accountable for all funds entrusted to them on an assigned shift
• Creates teamwork by helping co-workers with essential function
• Balances all money transactions and paperwork
• Meets all attendance guidelines of the job and adheres to regulatory, departmental and company policies
• Adhere to all company policies and procedures to include strict adherence to attendance and appearance guidelines as well as confidentially
• Handles Team Member and guest financial transactions

Requirements

• REQUIRED SKILLS AND ABILITIES
• Must have ability to:
• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Required to work long hours, including nights, weekends, and holidays
• Accurately calculate figures and amounts and perform mathematical functions applicable to business needs
• Define problems, collect data, establish facts, and draw valid conclusions
• Use all equipment associated with the position, including but not limited to computer keyboard
• Interpret and follows through on a variety of instructions furnished in written, oral, diagram, or schedule form
• Resolve problems and conflicts in a diplomatic and tactful manner
• Previous customer service experience preferred