3 weeks ago
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market
Superior, CO (On-site)Full time$19/hr – $30/hr
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Customer Service & E-Commerce Supervisor - Full Time
Superior, CO (On-site)
$19/hr – $30/hrSenior Level12+ years expFull time
Posted 3 weeks ago
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Job Summary
Own front-line operations to deliver seamless in-store and online customer experiences while developing a high-performing team that follows safety and standards.
- Operations & People: Own customer flow and service balance, coaching the team, and enforcing safety and standards.
- Collaboration & Compliance: Align with store leadership and 1P/3P partners, respond to questions, and sustain morale.
- Continuous Improvement: Identify process improvements and trends to raise service speed and consistency across channels.
Job Description
Own front-line operations to deliver seamless in-store and online customer experiences while developing a high-performing team that follows safety and standards.
- Operations & People: Own customer flow and service balance, coaching the team, and enforcing safety and standards.
- Collaboration & Compliance: Align with store leadership and 1P/3P partners, respond to questions, and sustain morale.
- Continuous Improvement: Identify process improvements and trends to raise service speed and consistency across channels.
Whole Foods Market
Whole Foods was founded in 1980 on the belief that where food comes from, and how it’s grown, matters. It meant creating quality standards, working with suppliers who achieve them, and sharing that information with our customers. And it radically changed the way people understood and shopped for food.The result has been the highest quality natural and organic products, an unmatched experience in more than 500+ stores, with a passionate team of over 90,000 team members, 5 percent of our total net profits given back to our communities each year, and millions of customers who put their trust in us every day.
Traffic Signals
Monthly Visitors
8.3M
Monthly Google Ads Budget
$2.5K
Traffic Source Mix
Search
52.9%
Direct
42%
Referral
4%
Social
0.6%
Paid
0.4%
Headcount Trend
Current headcount: ~47.9K
Marketing Team
Marketing Team Size
2,118 (4% of company)
Median Career Experience
14 years
Median Tenure
9.9 years
Marketing Roles Posted (Last 30 Days)
2
People
Marketing Leadership
Madhavi Reese
VP of Marketing
At the company for 4 years 7 months
Ian Biss
Vice President, Retail Marketing
At the company for 8 years 10 months
Jeni Madsen
Sr. Director and Global Head of Talent Acquisition, TA Ops and Employer Brand/Recruitment Marketing
At the company for 7 years 3 months
Townsend Horvath 🤹🏻
Director of Marketing, Digital Strategy
At the company for 1 year 11 months
