Moderating and responding to comments across our clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
Escalating issues, insights, or trends to the internal team when needed.
Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.

Requirements

Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
Experience managing social platforms, specifically moderating and engaging
Ability to write for brands and adapt tone for different audiences
Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
Strong organizational skills, reliability, and excellent customer service instincts
Access to reliable, high-speed internet suitable for remote work

Benefits

From a benefits standpoint, U.S Content Specialists receive sick and safe time, flexible time off (paid time off like vacation), and a range of benefits (medical, dental, vision, etc.). In regard to eligibility, U.S employees need to work a minimum of 21 hours per week or more for benefits and flexible time off.

ICUC

3.1 Glassdoor

ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. With a team of over 350+ multilingual specialists, ICUC provides social customer care solutions to various industry-leading global clients 24/7, 365. Minimizing risk, building customer loyalty, and maximizing insight through a combination of technology and human-powered solutions, ICUC is a scalable, reliable, and “always on” 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands. We have 20+ years of experience and support more than 50+ languages. Check out some of our latest news, guides, and social media tips here: https://beacons.ai/icuc.social/

Founded in 2002

Toronto, Ontario, CAN

503 employees (339 in marketing)

icuc.social

46% recommend to a friend

55% CEO approval

Traffic Signals

Monthly Visitors

30.8K

Monthly Google Ads Budget

$115.5K

Traffic Source Mix

42%

Direct

40.4%

Referral

10.4%

Social

4.8%

Paid

1.2%

Headcount Trend

Current headcount: ~503

Marketing Team

Marketing Team Size

338 (67% of company)

Median Career Experience

10 years

Median Tenure

8.8 years

Marketing Roles Posted (Last 30 Days)

People

Marketing Leadership

Jan Crewe

Employer Brand Manager

At the company for 8 years 9 months

Recent News

ICUC 2.0 Concludes in Mumbai, Recognizes Grassroots Changemakers and Promotes Sustainable Practices

Sep 17, 2025 • TheCSRUniverse

ICUC 2.0 to feature Norway Consul General in India Monica Nagelgaard, Dia Mirza and Leading Environmental Changemakers on 14th September

Sep 12, 2025 • APN News

Responsibilities

Moderating and responding to comments across our clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
Escalating issues, insights, or trends to the internal team when needed.
Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.

Requirements

Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
Experience managing social platforms, specifically moderating and engaging
Ability to write for brands and adapt tone for different audiences
Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
Strong organizational skills, reliability, and excellent customer service instincts
Access to reliable, high-speed internet suitable for remote work

Benefits

From a benefits standpoint, U.S Content Specialists receive sick and safe time, flexible time off (paid time off like vacation), and a range of benefits (medical, dental, vision, etc.). In regard to eligibility, U.S employees need to work a minimum of 21 hours per week or more for benefits and flexible time off.