3 months ago
Retail Brand Experience Associate (Scottsdale, AZ)
Avocado Green Brands
Scottsdale, AZ (On-site)Full time$17/hr – $20/hr
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Retail Brand Experience Associate (Scottsdale, AZ)
Scottsdale, AZ (On-site)
$17/hr – $20/hrEntry LevelFull time
Posted 3 months ago
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Job Summary
Drive sales and customer experience for Avocado Green Brands with a focus on targets and product expertise.
- Own daily customer engagement across chats, phones, and virtual appointments to meet sales targets.
- Must-have: Comfortable taking phone and video appointments and flexible weekend/holiday schedule.
- Standout: CRM-based follow-ups and continuous improvement feedback loop with internal teams.
Job Description
Responsibilities
- Work with team and individually to meet and exceed sales targets and KPIs.
- Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
- Bring a customer centered approach to executing on sales goals.
- Accept and implement coaching and feedback to achieve individual and team performance goals.
- Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
- Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
- Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
- Perform other duties as assigned.
- Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
- Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
Requirements
- Must be comfortable taking phone and video appointments.
- Must have a flexible schedule- including weekends and holidays.
- Regular and predictable attendance.
Nice To Have
- Customer service or retail experience is a plus.
- Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
- Mac and Google suite proficiency is also a plus.
Benefits
- Medical (HMO, PPO, HSA), Dental, Vision
- 100% Employer Paid Life Insurance
- 401(k) with employer match
- PTO
- Volunteer days
- Employee product discount
- Annual Bonus Plan
- Training and Tools to be successful along with a strong partnership from your peers and leaders
- Access to wellness apps
- Referral Bonus
- Opportunity to grow
Avocado Green Brands
Our mission is to be the world’s most sustainable brand — the pinnacle of organic mattresses, luxury bedding, and quality American-made furniture.
Traffic Signals
Monthly Visitors
814.7K
Monthly Google Ads Budget
$642.4K
Traffic Source Mix
Search
32.8%
Direct
52.8%
Referral
11%
Social
2.2%
Paid
1.1%
Headcount Trend
Current headcount: ~202
Marketing Team
Marketing Team Size
31 (15% of company)
Median Career Experience
12 years
Median Tenure
5 years
People
Marketing Leadership
Sidrah Althaus
Vice President, Digital Marketing
At the company for 7 years 6 months
Brooke Witt
VP, Product Marketing + Affiliates
At the company for 7 years 6 months
Amy Harrison Sieman
Director of Affiliate Marketing
At the company for 5 years
Laura Scott
Director of Brand Marketing
At the company for 7 years