Own the Experience Team and drive customer-centric outcomes across maintenance, leasing, and on-site events.
Coordinate turnover planning, move-in/out, and marketing events to attract traffic and close leases.
Use KPIs to identify trends and proactively address facilities, service, and revenue signals.

Job Description

Responsibilities

Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.
Assist with planning and executing successful annual Turnover processes.
Assist with move-in and move-out processes.
Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
Keep a consistent pulse on resident feedback regarding facilities and maintenance needs.
Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes.
Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards.
Utilize KPIs to report on trends, insights and proactively address issues.

Requirements

College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
Ability and willingness to work up to six days per week for necessary level of management coverage.
Values and fosters a sensitive and supportive approach to a diverse working and living environment.
Commitment to excellence and high standards, with acute attention to detail.
Excellent written and verbal communication skills.
Proficient in Microsoft Office and Property Management Systems.
Works well with all levels of management.
Strong organizational, problem-solving, and analytical skills.
Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
Works well independently and as a member of various teams.

Benefits

FLSA Status Exempt
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k Matching
Paid Maternal Leave
Parental Leave

The Scion Group

The Scion Group is the largest owner/operator of off-campus student housing communities globally, with nearly 98,000 beds of student accommodations in 149 communities, serving 83 college and university markets across 35 U.S. states. Scion employs over 1,600 team members and has over $10 billion of assets under management. Scion also acts as an independent advisor to colleges and universities, foundations, and private-sector providers, with experience in more than 300 campus markets.

Founded in 1999

Chicago, Illinois, USA

967 employees (36 in marketing)

www.thesciongroup.com