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Marketing jobs

13 marketing jobs

1 month ago

Manager, Global Airports and Contact Center Communications

American Airlines

Fort Worth, TX (On-site)Full time$98K/yr – $134K/yr

2 months ago

Specialist, Social Media Engagement

American Airlines

Fort Worth, TX (On-site)Full time

2 months ago

Specialist/Sr Specialist, Communications

American Airlines

Fort Worth, TX (On-site)Full time

2 months ago

Coordinator/Sr Coordinator, Communications

American Airlines

Fort Worth, TX (On-site)Full time

2 months ago

Analyst, Email Marketing

American Airlines

Fort Worth, TX (Unknown)

2 months ago

Copywriter, Omni Channel Content

American Airlines

Fort Worth, TX (On-site)Full time

3 months ago

Manager, Brand & Advertising

American Airlines

Fort Worth, TX (On-site)Full time

3 months ago

Sr Manager, Marketing Communications Planning

American Airlines

Fort Worth, TX (On-site)Full time

4 months ago

Specialist-Business Development, AACU Marketing

American Airlines

Fort Worth, TX (On-site)Full time

4 months ago

Director, Marketing Communications

American Airlines

Fort Worth, TX (On-site)Full time

4 months ago

Sr Analyst, Marketing and Communications

American Airlines

Fort Worth, TX (On-site)Full time

4 months ago

Sr Analyst, Marketing and Communications

American Airlines

Fort Worth, TX (Unknown)

4 months ago

Coordinator/Sr Coordinator, Brand, Advertising, Creative and Design

American Airlines

Fort Worth, TX (On-site)Full time

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All marketing roles in the US

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13 jobs

Manager, Global Airports and Contact Center Communications

American Airlines

Fort Worth, TX (On-site)

$98K/yr - $134K/yrIn-houseFull-timeManager5+ years exp.

1 month ago

Specialist, Social Media Engagement

American Airlines

Fort Worth, TX (On-site)

In-houseFull-timeMid level2+ years exp.

2 months ago

Specialist/Sr Specialist, Communications

American Airlines

Fort Worth, TX (On-site)

In-houseFull-timeMid level3+ years exp.

2 months ago

Coordinator/Sr Coordinator, Communications

American Airlines

Fort Worth, TX (On-site)

In-houseFull-timeMid level2+ years exp.

2 months ago

Analyst, Email Marketing

American Airlines

Fort Worth, TX (Unknown)

In-houseMid level1+ years exp.

2 months ago

Copywriter, Omni Channel Content

American Airlines

Fort Worth, TX (On-site)

In-houseFull-timeMid level3+ years exp.

2 months ago

Manager, Brand & Advertising

American Airlines

Fort Worth, TX (On-site)

In-houseFull-timeManager5+ years exp.

3 months ago

Sr Manager, Marketing Communications Planning

American Airlines

Fort Worth, TX (On-site)

In-houseFull-timeSenior level7+ years exp.

3 months ago

Specialist-Business Development, AACU Marketing

American Airlines

Fort Worth, TX (On-site)

In-houseFull-timeMid level2+ years exp.

4 months ago

Director, Marketing Communications

American Airlines

Fort Worth, TX (On-site)

In-houseFull-timeSenior level7+ years exp.

4 months ago

Sr Analyst, Marketing and Communications

American Airlines

Fort Worth, TX (On-site)

In-houseFull-timeSenior level3+ years exp.

4 months ago

Sr Analyst, Marketing and Communications

American Airlines

Fort Worth, TX (Unknown)

In-houseMid level3+ years exp.

4 months ago

Coordinator/Sr Coordinator, Brand, Advertising, Creative and Design

American Airlines

Fort Worth, TX (On-site)

In-houseFull-timeMid level2+ years exp.

4 months ago

American Airlines

Manager, Global Airports and Contact Center Communications

Fort Worth, TX (On-site)

$98K/yr – $134K/yrManager5+ years expFull time

Posted 1 month ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own and lead strategic internal and external comms for Global Airports and Contact Centers, shaping messaging, crisis response, and media coverage while turning complex ops policies into frontline-ready communications.

Lead multi-channel communications plans for Operations to influence frontline engagement and media narratives.
Translate policies and initiatives into clear talking points, toolkits, and executive messaging for leaders and teams.
Identify proactive external opportunities and measure impact with frontline Leaders to improve operational performance.

Job Description

Responsibilities

Serve as a strategic communications consultant and hands-on executor, supporting the Operations organization — including Global Airports, Contact Centers and the Customer and Operational Excellence team, which is comprised of support functions, like policies and procedures, for Airports and Contact Centers.
Develop comprehensive communications strategies for Global Airports, Contact Centers and Customer and Operational Excellence, to shape messaging strategies for key initiatives that drive operational performance and improve the customer experience.
Help bring to life the airline’s commitment to safety, operational performance and customer experience. Whether it’s launching new initiatives, amplifying stories of our team members or helping leaders communicate change, you’ll play a vital role in connecting our Operations strategy to our frontline workforce and members of the media.
Work with the Operations Communications leaders and colleagues, as well as the broader Global Engagement team, to build and execute on forward-looking, strategic communications plans across multiple internal and external channels to achieve our business goals.
Collaborate closely with Operations leaders to deliver clear, compelling, and actionable messaging to frontline team members, as well as drive accurate external media coverage and contribute to executive communications.
Lead a team of communications specialists in translating complex operational policies into clear, engaging communications for team members and media.
Explore new communications methods and identify the most effective channels and vehicles for meaningful, engaging communications for a frontline workforce to improve consistent application of policies and procedures. Constantly measure and improve effectiveness by engaging with frontline leaders and team members.
Create toolkits, talking points and other resources to equip Operations leaders with what they need to communicate effectively with their teams. Source, craft and share compelling stories that highlight the Operations team — showcasing team members, highlighting initiatives and positioning American as an industry leader.
Support issues response and crisis communications during media “on call” duties a few times a year.
Aggressively defend American’s reputation and monitor media coverage to ensure accuracy.
Work in a fast paced, 24/7 environment to support American's communications efforts.
Identify proactive external opportunities for the airline and draft content for an array of audiences and platforms.

American Airlines

3.6 Glassdoor

Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.

Founded in 1930

USA

58K employees (1,741 in marketing)

jobs.aa.com

62% recommend to a friend

41% CEO approval

Traffic Signals

Monthly Visitors

54.7M

Monthly Google Ads Budget

$3.2M

Traffic Source Mix

48.3%

Direct

46.1%

Referral

4.3%

Social

0.2%

Paid

0.9%

Headcount Trend

Current headcount: ~57.9K

Marketing Team

Marketing Team Size

552 (1% of company)

Median Career Experience

16 years

Median Tenure

7.6 years

Marketing Roles Posted (Last 30 Days)

People

HR / Recruitment

Ana Santellana

Lead, Recruitment Marketing, Events, and Employer Brand

At the company for 4 years 3 months

Chelsey Branovan (Bereiter)

Specialist, Recruitment Marketing Events

At the company for 4 years 8 months

Marketing Leadership

Caroline Clayton

SVP Communications and Chief Marketing Officer

At the company for 11 years 11 months

Ron DeFeo

Executive Vice President - Communications and Marketing | Chief Communications Officer

At the company for 11 years

Anthony Scott

Global Director Marketing

At the company for 1 year 1 month

Martin Peat

Director, Global Marketing - Integrated Marketing Strategy

At the company for 4 years 10 months

Funding

Total Funding

$1B

Last Raise

$250M

Post IPO Debt, 2 years ago

Funding History

Nov 2023
Post IPO Debt • $250M
Feb 2023
Post IPO Debt • $750M
Jan 2015
Post IPO Equity

Recent News

Spirit Airlines transfers Chicago airport gates to American Airlines for $30 million

Dec 8, 2025 • Reuters

American Airlines To United CEO: Calm Down, O’Hare Is A Two-Hub Airport

Dec 8, 2025 • Forbes

American Airlines requests notices in Spirit bankruptcy proceedings

Dec 8, 2025 • Reuters

Responsibilities

Serve as a strategic communications consultant and hands-on executor, supporting the Operations organization — including Global Airports, Contact Centers and the Customer and Operational Excellence team, which is comprised of support functions, like policies and procedures, for Airports and Contact Centers.
Develop comprehensive communications strategies for Global Airports, Contact Centers and Customer and Operational Excellence, to shape messaging strategies for key initiatives that drive operational performance and improve the customer experience.
Help bring to life the airline’s commitment to safety, operational performance and customer experience. Whether it’s launching new initiatives, amplifying stories of our team members or helping leaders communicate change, you’ll play a vital role in connecting our Operations strategy to our frontline workforce and members of the media.
Work with the Operations Communications leaders and colleagues, as well as the broader Global Engagement team, to build and execute on forward-looking, strategic communications plans across multiple internal and external channels to achieve our business goals.
Collaborate closely with Operations leaders to deliver clear, compelling, and actionable messaging to frontline team members, as well as drive accurate external media coverage and contribute to executive communications.
Lead a team of communications specialists in translating complex operational policies into clear, engaging communications for team members and media.
Explore new communications methods and identify the most effective channels and vehicles for meaningful, engaging communications for a frontline workforce to improve consistent application of policies and procedures. Constantly measure and improve effectiveness by engaging with frontline leaders and team members.
Create toolkits, talking points and other resources to equip Operations leaders with what they need to communicate effectively with their teams. Source, craft and share compelling stories that highlight the Operations team — showcasing team members, highlighting initiatives and positioning American as an industry leader.
Support issues response and crisis communications during media “on call” duties a few times a year.
Aggressively defend American’s reputation and monitor media coverage to ensure accuracy.
Work in a fast paced, 24/7 environment to support American's communications efforts.
Identify proactive external opportunities for the airline and draft content for an array of audiences and platforms.