3 months ago
CRM Performance Manager
Trader Interactive
Virginia Beach, VA (Remote)Full time
Marketing jobs
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CRM Performance Manager
Virginia Beach, VA (Remote)
Salary Not AvailableSenior Level5+ years expFull time
Posted 3 months ago
Top 1% of applicants do these two things.
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Job Summary
Drive revenue growth by proactively optimizing CRM adoption and outcomes for a portfolio of dealer customers.
- Must-have: 5+ years in SaaS Customer Success, Account Management, or CRM consulting
- Standout: Own GRR/NRR, upsell opportunities, and multi-product expansion
- Standout: Proactive, data-driven approach with measurable ROI
Job Description
Responsibilities
- Manage a defined portfolio of CRM customers across varying revenue tiers.
- Develop strategic account plans to drive engagement, performance improvement, retention and expansion.
- Conduct recurring business reviews focused on measurable ROI and performance outcomes.
- Drive CRM adoption, best-practice usage and workflow optimization.
- Deliver training, upskilling sessions, and enablement programs for decision makers and frontline users.
- Benchmark customer performance against internal and market data; provide actionable insights.
- Identify gaps in usage and implement success plans to improve customer outcomes.
- Own gross retention and net revenue retention within your portfolio.
- Identify upsell opportunities within the CRM product suite.
- Introduce new products, features and enhancements to the install base.
Requirements
- 5+ years of experience in SaaS Customer Success, Account Management or CRM consulting.
- Demonstrated ability to drive retention and expansion revenue.
- Strong executive presence and ability to influence decision makers.
- Experience delivering training and performance optimization programs.
- Data-driven mindset with ability to interpret KPIs and performance metrics.
- Strong commercial acumen and revenue ownership experience.
Preferred
- Experience in automotive, powersports, RV, marine or dealership-focused SaaS.
- Experience with CRM systems and workflow automation.
- Familiarity with benchmarking frameworks and performance analytics.
- Background in consultative selling or revenue operations.
Benefits
- An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
- The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 2,500 team members worldwide, and our CAR Group Tour means you might just find yourself working in one of those businesses sometime soon.
- Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.
Trader Interactive
3.9 Glassdoor
Trader Interactive is the leading provider of online market places and digital marketing products serving the lifestyle vehicles and commercial equipment segments. Some of our brands include RV Trader, Cycle Trader, Commercial Truck Trader and Equipment Trader. Collectively, we reach a broad base of consumers with over 7 million monthly unique visitors through our online marketplaces, power thousands of dealer websites, and offer smart tools to assist dealers in more effectively running their businesses and serving their customers.We are transforming the personal lifestyles and businesses of our customers by the use of an innovative AI powered Cloud platform that allows them to acquire the vehicles and equipment best suited to their needs. This big data platform is at the heart of our consumer marketplaces and the digital solutions for our dealer partners. It has been the enabler for the digital transformation of traditional segments such as RVs, Motorcycles, PowerSports and Commercial Equipment and is now helping transform these further by participating in the new sharing economy.
Founded in 2017
Virginia Beach, Virginia, USA
652 employees (95 in marketing)
75% recommend to a friend
88% CEO approval
Traffic Signals
Monthly Visitors
54.8K
Traffic Source Mix
Search
20.8%
Direct
61.6%
Referral
15.5%
Social
1.8%
Paid
0.2%
Headcount Trend
Current headcount: ~655
Marketing Team
Marketing Team Size
80 (12% of company)
Funding
Total Funding
$624M
Last Raise
$624M
Secondary Market, 5 years ago
Funding History
- May 2021Secondary Market • $624M
- Jun 2017Private Equity