5 hrs ago
Community and Marketing Manager
Industrious
New York City, NY (On-site)Full time$105K/yr – $115K/yr
All marketing roles in the US
Get alerts for this search
All marketing roles in the US
Get alerts for this search
Community and Marketing Manager
New York City, NY (On-site)
$105K/yr – $115K/yrSenior Level5+ years expFull time
Posted 5 hrs ago
Job Summary
Own the tenant experience by designing and executing community events, managing programs, and upholding hospitality standards across onboarding, communications, and partnerships.
- Own the tenant experience app: content creation, audience management, timely building notices, adoption strategy, and negotiating local perks and partnerships.
- Deliver on Surprise and Delight and monthly interaction standards.
- Deploy customer sentiment surveys and create action plans for any detractors.
Job Description
Responsibilities
- Design and execute a dynamic calendar of tenant events focused on values that build community and engagement.
- Manage all aspects of community events including budgeting, vendor management, onsite execution, and reporting.
- Manage event marketing including updating the tenant app, digital and physical signage, and the building newsletter.
- Own the tenant experience app: content creation, audience management, timely building notices, adoption strategy, and negotiating local perks and partnerships.
- Oversee ordering, restocking, receiving, and inventory of amenity supplies.
- Keep all amenity spaces spotless at all times.
- Document and escalate maintenance and facilities issues through proper channels.
- Maintain clean, organized supply closets.
- Support leasing teams in showcasing building amenities.
- Build strong bonds with occupiers so their days feel personalized and productive.
Requirements
- Experience. 5–7 years in community programming, hospitality, or tenant engagement.
- Community programming or hospitality experience. You've designed and delivered tenant or community programs at scale. You know what drives engagement and what doesn't.
- People leadership. You've managed at least one direct report: set goals, given feedback, and helped someone grow in their role.
- Communications fluency. You write clearly and on-brand. You've managed a content calendar, a newsletter, or a social/app presence in a professional context.
- Organizational discipline. You manage multiple programs simultaneously and don't let details fall through the cracks under pressure.
- Tenant relationship skills. You build trust quickly, follow through consistently, and know how to make people feel genuinely cared for.
Industrious
3.8 Glassdoor
Where great work finds a home.Coworking Access · Private Offices & Suites · Meeting Rooms · Day PassesHospitality-led. Globally trusted. Rated #1 in Customer Satisfaction.#SoIndustrious——Industrious is the world’s leading expert in workplace hospitality and experience.We create environments designed to make every workday more inspiring, connected, and human.From coworking memberships and private offices to company suites and on-demand meeting rooms, every space is crafted with care—so our members can focus on what matters most: doing their best work.With 200+ locations across the U.S., U.K., and Europe, Industrious powers a global network of flexible workspaces that feel as good as they perform.Founded in 2012 and recognized by Inc. Magazine as one of America’s 500 fastest-growing companies, Industrious continues to redefine what the modern workplace can be.Learn more at industriousoffice.com.
Founded in 2013
New York, New York, USA
1K employees (64 in marketing)
74% recommend to a friend
89% CEO approval
Salaries
Posted range
$105K/yr – $115K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
41 (4% of company)
Median Tenure
2.2 years
Marketing Roles Posted (Last 30 Days)
1
Funding
Total Funding
$422M
Last Raise
$200M
Corporate Round, 5 years ago
Funding History
- Feb 2021Corporate Round • $200M
- Aug 2019Series D • $80M
- Feb 2018Series C • $80M
Traffic Signals
Monthly Visitors
199.5K
Monthly Google Ads Budget
$378.5K
Traffic Source Mix
Search
39.2%
Direct
51.3%
Referral
7.6%
Social
1%
Paid
0.8%
Headcount Trend
Current headcount: ~1K
Recent News
Links
This role is listed on SalaryGuide for informational purposes. SalaryGuide is not the employer, recruitment agency, or hiring representative for this position. Hiring decisions and the application process are managed by the employer. SalaryGuide will never ask candidates to pay to apply for a job or request bank details or identification documents as part of an application.