3 months ago
Customer Marketing and Advocacy Specialist
Black Duck
Burlington, MA (On-site)Full time$82K/yr – $124K/yr
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All marketing roles in the US
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Customer Marketing and Advocacy Specialist
Burlington, MA (On-site)
$82K/yr – $124K/yrEntry LevelFull time
Posted 3 months ago
Top 1% of applicants do these two things.
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Job Summary
Support customer marketing and advocacy programs across content, campaigns, surveys, and data coordination.
- Own scheduling, approvals, and asset management for customer content.
- Strong organization and cross-functional coordination across marketing, CS, and sales.
- Experience with CRM or survey tools and data-driven reporting.
Job Description
Responsibilities
- Support the execution of customer marketing and advocacy programs, including customer references, reviews, and testimonials
- Coordinate customer content development (case studies, quotes, and success stories), including scheduling, approvals, and asset management
- Assist with customer campaigns and communications, including newsletters and review site outreach
- Execute customer surveys (e.g., NPS, product feedback), including setup, distribution, and response tracking
- Support customer engagement activities such as events, speaker programs, and customer appreciation
- Maintain and update customer data across systems (e.g., CRM, advocacy platforms, survey tools)
- Track program activity and assist with reporting and basic insights
- Coordinate cross-functionally with marketing, customer success, and sales teams to support program execution
Requirements
- 1–3 years of experience in marketing or a related field
- Strong organizational and project coordination skills
- Excellent written and verbal communication skills
- Detail-oriented with the ability to manage multiple tasks simultaneously
- Comfortable working with data and marketing tools (e.g., CRM, survey platforms)
- Self-motivated, collaborative, and eager to learn
Black Duck
Black Duck® meets the board-level risks of modern software with True Scale Application Security, ensuring uncompromised trust in software for the regulated, AI-powered world. Only Black Duck solutions free organizations from tradeoffs between speed, accuracy, and compliance at scale while eliminating security, regulatory, and licensing risks. Whether in the cloud or on premises, Black Duck is the only choice for securing mission-critical software everywhere code happens. With Black Duck, security leaders can make smarter decisions and unleash business innovation with confidence. Learn more at www.blackduck.com.
Traffic Signals
Monthly Visitors
346.6K
Traffic Source Mix
Search
47.6%
Direct
39.9%
Referral
9%
Social
2.1%
Paid
1.3%
Headcount Trend
Current headcount: ~1.3K
Marketing Team
Marketing Team Size
48 (4% of company)
Median Career Experience
16 years
Median Tenure
1.8 years
People
Marketing Leadership
Jim Ivers
Chief Marketing Officer
At the company for 1 year 10 months
Denise Ahrens
Senior Director Channel Marketing
At the company for 1 year 10 months
Kathleen Devilbiss
Marketing Director
At the company for 1 year 10 months
Marie Peters
Senior Director, Global Demand Generation & Partner Marketing
At the company for 1 year 10 months
Funding
Total Funding
$82.5M
Last Raise
$5M
Private Equity, 1 years ago
Funding History
- Oct 2024Private Equity Round
- Jul 2016Venture Round
- May 2015Series G • $5M