Responsibilities
- Develop and execute strategic customer and partner communications plans that align with organizational priorities and communications strategies
- Craft, review, and deploy written communications including press releases, product announcements, stakeholder emails, FAQs, and customer and partner engagement materials
- Serve as a liaison to improve the customer and partner experience, identify communication gaps, and resolve complex communication challenges in coordination with internal teams
- Partner with team to distribute customer and partner messages across key outreach channels and contribute to integrated communications campaigns across email, web, social media, and partner networks
- Translate product updates, health policy information, and organizational priorities into clear, audience-specific messaging
- Participate in stakeholder meetings and represent C4HCO in partner communications efforts to support coordinated messaging and engagement
- Contribute to rapid-response communications and issue management efforts, ensuring timely and accurate messaging
- Support Open Enrollment communications strategy, planning, and execution, including high-volume, time-sensitive tasks and coordination of messaging
- Ensure alignment between customer-facing and internal communication
- Identify opportunities to streamline communications processes and strengthen cross-functional coordination
- Support the Senior Communications Manager in building and maintaining a disciplined, insight-driven communications function aligned with C4HCO priorities
- Establish and evolve engagement metrics and stakeholder feedback; provide insights and recommendations to refine communications strategies and improve reach, clarity, and impact
- Perform other duties as needed in support of departmental and organizational priorities
Requirements
- Colorado resident
- Bachelor’s degree in communications, marketing, journalism, public relations, or a related field
- 3–5 years of experience in communications, marketing, public relations, strategic customer communications, or related field
- Strong writing and editing skills across multiple formats – newsletters, emails, web content, customer notices, and internal communications
- Ability to translate complex information (policy, technical, regulatory) into clear, accurate, customer-friendly language
- Ability to develop strategic messaging and execute communications plans that drive engagement and clarity
- Experience using engagement data and insights to evaluate performance and adjust communication strategies
- Skilled at managing multiple projects simultaneously, including intake prioritization, timeline tracking, and coordinating with cross-functional teams
- Comfortable working under pressure and adapting quickly when priorities shift – especially during high-volume periods like Open Enrollment
- Experience collaborating with diverse internal stakeholders (marketing, policy, operations, legal) to ensure accurate and priority-aligned messaging
- Experience using: Wordpress (and plugins), Salesforce Marketing Cloud, HubSpot, or similar email marketing platforms, Customer relationship management systems, Marketing database automation tools, Microsoft Office Suite
Nice_to_have
- Familiarity with health insurance, the Affordable Care Act, state-based health insurance marketplaces, or the health care industry is strongly preferred but not required
- Bilingual skills (Spanish) are strongly preferred but not required
Benefits
- robust benefits package
- eligible to participate in the organization’s 403(b) plan
- paid time off
- short- and long-term disability
- life insurance
