Responsibilities

• Review daily off platform screenings/self-screenings and connecting those with unmet needs to Navigators, responding to daily voicemails/emails that come in from Members or Providers.
• Provide basic technical support such as looking up information in ePACES and similar platforms, ensuring timely and effective assistance when technical difficulties are encountered.
• Extract data from Medicaid disenrollment file and disable insurance in UniteUs platform.
• Monitor and respond to communication(s) received from Members made via phone calls or from the Care Compass Collaborative website.
• Maintain and manage ticketing systems to track inquiries and ensure timely responses.
• Act as a liaison between the Social Care Network team and other departments, facilitating clear communication and collaboration.
• Assist Social Care Navigators with low level screenings and eligibility assessments, as needed.
• May assume additional responsibilities, as required.
• MUST Maintain HIPAA compliance at all times.

Requirements

• Applicants must be authorized to work for any employer in the U.S. Care Compass is unable to sponsor employment visas for this role.
• MINIMUM REQUIREMENTS:
• - Possession of a high school diploma or equivalent.
• - Familiarity with the U.S. healthcare system and federally funded healthcare programs.
• - Possesses strong communication skills (written and verbal)
• - Proficient in planning & time management
• - Ability to work independently with minimal supervision
• - Utilizes critical thinking skills
• - Possesses adaptability skills (both in attitude and action)
• - Must have strong personal computer program skills including Microsoft Outlook, Microsoft Office (Word, Excel PowerPoint etc.)