Support the CBXO and Brand & Experience Leadership Team in operationalizing and executing strategic priorities and key business initiatives.
Coordinate leadership team meetings, operating reviews, quarterly planning sessions, offsites, and follow-up actions.
Develop leadership presentations, organizational updates, executive communications, and business review materials.
Maintain visibility into key organizational priorities, risks, dependencies, and decisions requiring leadership attention.
Partner with functional leaders to track progress against commitments and ensure alignment across teams.
Help establish and manage operating rhythms, governance processes, and leadership reporting.
Resource Planning & Allocation
Support resource allocation processes across Brand & Experience disciplines to ensure alignment with business priorities, client commitments, and strategic initiatives. Serve as key interaction point with Finance partners and P&L business leads.
Facilitate resource planning discussions and help identify capacity constraints, staffing gaps, and utilization opportunities.
Maintain resource forecasting models and reporting tools that provide visibility into team workloads and demand trends; maintain and validate trends and assumptions in monthly reconciliation.

Requirements

10+ years of experience in business operations, strategy, resource management, consulting, PMO, Chief of Staff, or related leadership roles.
Proven ability to operationalize strategy, drive cross-functional initiatives, and support senior executive leaders in complex organizations.
Experience with resource allocation, workforce planning, capacity management, budgeting, forecasting, utilization reporting, and business performance analysis.
Strong understanding of financial drivers and ability to translate operational data into business insights and recommendations.
Exceptional communication, executive presentation, and relationship-building skills.
Demonstrated ability to influence and align stakeholders across multiple functions without direct authority.
Strong analytical and problem-solving capabilities, with experience leveraging dashboards, KPIs, and reporting tools to support decision-making.
Experience driving operational excellence, process improvement, and organizational effectiveness initiatives.
Experience supporting brand, creative, design, marketing, product, digital, consulting, or professional services organizations preferred.
Proficiency with business intelligence and planning tools such as Power BI, Tableau, Excel, or similar platforms.

Benefits

Generous Medical, Dental, Vision And Other Great Benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan reimbursement assistance
Inclusive employee resource groups

tms

tms unites technology and marketing and sourcing to drive transformational change for the world’s leading brands. With 1200+ employees across 26 countries, we offer an impressive range of solutions — from inspiration and innovation to category management and delivery. Headquartered in Chicago with 10 offices worldwide, we are responsible for some of the world’s most successful and iconic long-term marketing platforms, including McDonald’s Happy Meal and MONOPOLY programs. Operating as a creative agency, a strategic consultancy and a technology provider, we engage with over 110 million customers every single day for clients including McDonald’s, adidas, T-Mobile, Starbucks, Vue and O2.

Founded in 1986

Chicago, Illinois, USA

2.8K employees (420 in marketing)

tmsw.com

Traffic Signals

Monthly Visitors

24.7K

Traffic Source Mix

34.9%

Direct

50.4%

Referral

7.9%

Social

5.3%

Paid

1.1%

Headcount Trend

Current headcount: ~2.8K

Marketing Team

Marketing Team Size

213 (8% of company)

Marketing Roles Posted (Last 30 Days)

Marketing jobs

Director, Brand and Experience Operations

Freelance Copywriter

Assoc Marketing Ops Mgr

Freelance Copy Content Specialist

Senior Content Strategist (Chicago/Hybrid)

SEO / GEO Strategist (Freelancer - 3 months)

All marketing roles in the US

All marketing roles in the US

Director, Brand and Experience Operations

Freelance Copywriter

Assoc Marketing Ops Mgr

Freelance Copy Content Specialist

Senior Content Strategist (Chicago/Hybrid)

SEO / GEO Strategist (Freelancer - 3 months)

Director, Brand and Experience Operations

Top 1% of applicants do these two things.

Job Description

Responsibilities

Requirements

Benefits

tms

Traffic Signals

Headcount Trend

Marketing Team

Recent News

All marketing roles in the US

All marketing roles in the US

Director, Brand and Experience Operations

Freelance Copywriter

Assoc Marketing Ops Mgr

Freelance Copy Content Specialist

Senior Content Strategist (Chicago/Hybrid)

SEO / GEO Strategist (Freelancer - 3 months)

Director, Brand and Experience Operations

Top 1% of applicants do these two things.

Job Description

Responsibilities

Requirements

Benefits

tms

Traffic Signals

Headcount Trend

Marketing Team

Recent News