Own day to day client management with end to end project planning, cross-functional collaboration, and KPI alignment to ensure client goals are met across multiple initiatives.

Client programs and deliverables: plan, coordinate, and communicate across projects to hit timelines and quality standards.
Meeting cadence and note discipline: set agendas, run updates, and capture actionable follow ups for internal teams and clients.

Job Description

Responsibilities

Assist in planning and execution of multiple client projects and strategies, collaborating with cross-functional teams to ensure quality project deliverables and seamless client communication
Problem solving for client requests, issues and consistently gathering feedback to ensure full client satisfaction
Ability to have business conversations with various client stakeholders to ensure we know their goals and KPIs
Preparing agendas for internal and external meetings, ensuring the team and client are up to date on projects, deliverables, and timelines
Running external client meetings, providing updates on reporting and performance, communicating key deliverables, and following up on action items
Diligently record notes in internal and external meetings, ensuring accurate and detailed action items are recorded for internal teams and clients. Sending organized follow-ups in a timely manner.
Assign, track progress of, and follow up on tasks and deadlines in ClickUp (project management software)
Proactively and effectively communicate internally and externally via multiple channels such as email and Slack
Schedule and coordinate recurring client meetings and internal meetings as necessary
Create and establish internal processes and procedures with an ability to innovate for our company

Requirements

1-3 years experience in a similar Account Management role at a digital marketing agency or similar experience in-house
Strong understanding of the digital marketing and paid media industry
Driven and passionate learner who strives to improve each day
Exceptional attention to detail with the ability to recollect client information across multiple functions and areas
Strong interpersonal and communication skills, both written and verbal
Ability to work collaboratively, show tenacity, and have a positive attitude
Dedication to excellent customer service at an exceptionally high standard
Did we mention attention to detail? If you get to this point in the job posting, please mention that you’re an Outlier in your phone interview
Ability to join us in our office in Tempe (remote day available upon 90 days of successful employment)

Preferred

Experience with project management software (ClickUp, Asana, Monday, Teamwork or similar) preferred

Benefits

Health & Dental Insurance
401(k) + company match
Life Time Fitness gym membership stipend
Bi-weekly catered lunches
monthly team building outings
Competitive PTO + 1 week Holiday Break + Paid Holidays
Ergonomic sit/stand desk + Mac or PC laptop (your choice)

ATRA

A Atra Informatica, sediada em São Paulo, Especializada no fornecimento de soluções e serviços de Integração, Migração, Governança, Segurança e Qualidade de dados, a ATRA é uma empresa de TI inovadora, responsável por soluções desenvolvidas por profissionais experientes e reconhecidos no mercado, transformando cada problema detectado em uma oportunidade de melhoria.Pró-ativismo: comprometimento com a capacitação de pessoas e com o desenvolvimento e a disseminação de melhores práticas.Responsabilidade corporativa: zelar pela perenidade das organizações, incorporando considerações de ordem econômica, social e ambiental (sustentabilidade empresarial).Diversidade: valorização e incentivo à multiplicidade de ideias e opiniões.Transparência: mais que a obrigação de informar, é o desejo de disponibilizar, para as partes interessadas, as informações que sejam de seu interesse.Equidade: respeito pelos direitos de todas as partes interessadas (clientes, parceiros, colaboradores e sociedade).Ética: adotar os valores morais e princípios que norteiam a conduta na sociedade.Liderança: pela qualidade dos serviços e inovação de sistemas, processos e metodologias.Consciência: evitar o desperdício de recursos.

Founded in 2009

São Paulo, São Paulo, BRA

144 employees (4 in marketing)

www.atrainformatica.com.br/trabalhe-conosco

Traffic Signals

Monthly Visitors

184

Traffic Source Mix

55.7%

Direct

30%

Referral

6.9%

Social

Paid

1.3%

Headcount Trend

Current headcount: ~146

Marketing Team

Marketing Team Size

3 (2% of company)

Marketing Roles Posted (Last 30 Days)

Responsibilities

Assist in planning and execution of multiple client projects and strategies, collaborating with cross-functional teams to ensure quality project deliverables and seamless client communication
Problem solving for client requests, issues and consistently gathering feedback to ensure full client satisfaction
Ability to have business conversations with various client stakeholders to ensure we know their goals and KPIs
Preparing agendas for internal and external meetings, ensuring the team and client are up to date on projects, deliverables, and timelines
Running external client meetings, providing updates on reporting and performance, communicating key deliverables, and following up on action items
Diligently record notes in internal and external meetings, ensuring accurate and detailed action items are recorded for internal teams and clients. Sending organized follow-ups in a timely manner.
Assign, track progress of, and follow up on tasks and deadlines in ClickUp (project management software)
Proactively and effectively communicate internally and externally via multiple channels such as email and Slack
Schedule and coordinate recurring client meetings and internal meetings as necessary
Create and establish internal processes and procedures with an ability to innovate for our company

Requirements

1-3 years experience in a similar Account Management role at a digital marketing agency or similar experience in-house
Strong understanding of the digital marketing and paid media industry
Driven and passionate learner who strives to improve each day
Exceptional attention to detail with the ability to recollect client information across multiple functions and areas
Strong interpersonal and communication skills, both written and verbal
Ability to work collaboratively, show tenacity, and have a positive attitude
Dedication to excellent customer service at an exceptionally high standard
Did we mention attention to detail? If you get to this point in the job posting, please mention that you’re an Outlier in your phone interview
Ability to join us in our office in Tempe (remote day available upon 90 days of successful employment)

Preferred

Experience with project management software (ClickUp, Asana, Monday, Teamwork or similar) preferred

Benefits

Health & Dental Insurance
401(k) + company match
Life Time Fitness gym membership stipend
Bi-weekly catered lunches
monthly team building outings
Competitive PTO + 1 week Holiday Break + Paid Holidays
Ergonomic sit/stand desk + Mac or PC laptop (your choice)