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Marketing jobs

1 marketing jobs

3 days ago

Digital Listing Specialist

American Marketing and Publishing

DeKalb, IL (On-site)Full time

Marketing jobs in the US

American Marketing and Publishing

Digital Listing Specialist

DeKalb, IL (On-site)

Salary Not AvailableEntry LevelFull time

Posted 3 days ago

Job Summary

Own and manage the verification workflow for OPTIMA customers across top search engines, delivering onboarding, proactive updates, rapid responses, and high-accuracy listings.

Lead end-to-end verification across Google and partners, ensuring fast onboarding and high quality results
Drive 90-day onboarding and 95% completion targets while maintaining proactive communication
Coordinate with vendors and internal teams to resolve issues and improve processes

Job Description

Responsibilities

Efficiently and accurately complete verification for OPTIMA™ customers on tier 1 search engines with the primary focus on Google. This could include but not limited to Apple Business Connect, Bing, Yelp, etc.
Provide a high-class onboarding experience for all new OPTIMA™ customers to ensure the verification process is completed in less than 90 days
Achieve the monthly minimum goal of 95% or higher completion percentage within a 90-day period from when service begins
Maintain positive communicate with OPTIMA™ customers during the verification process, which will involve initiating and responding to calls and emails quickly and accurately
Proactively update OPTIMA™ customers on the status of their verification process
Execute communication (via phone, online chat, or email) with listing vendors, as appropriate, for verification purposes
Utilization of all AMP systems to achieve the standard benchmarks and high quality, accurate listings verification for all OPTIMA™ customers
Execute the creation of Cases through internal systems to raise customer concerns to the appropriate teams for quick resolution
Assist in a backup capacity for team members to assist with various search engine verifications
Maintain detailed logs of all activity and provide monthly summaries to management

Requirements

Strong ability to work independently while keeping your manager informed
Highly organized with excellent follow-up capabilities
Computer skills required; Microsoft Office Suite preferred
Ability to keep yourself and your work area organized and neat
Ability to multi-task, perform under tight deadlines, and produce accurate listing verification in an ever-changing environment
Educational & Experience Requirements: College degree preferred, but not required
Bilingual is a plus, but not required

Preferred

Bilingual is a plus, but not required
College degree preferred, but not required

Benefits

Paid Holidays
Paid Time Off (PTO) & Paid Volunteer Time Off
Health Insurance (BCBS IL)
Dental Insurance (BCBS IL)
Vision Insurance (BCBS IL)
401(k) (Fidelity)
After successful onboarding, opportunity for hybrid work arrangement

American Marketing and Publishing

At AMP our mission is to ensure that our clients show up visibly, attractively, and with high credibility in local search results. We’ve been helping independent, family-owned business grow and succeed in their communities for 28 years. We’re developers with a passion for simplicity; sales professionals with the highest regard for small business owners; and marketing and fulfillment experts with an eye on getting every detail perfect. Together we’ve built wholly owned ad-tech solutions that create game changing results, and we’ve grown to become the trusted marketing partner to tens of thousands of longstanding customers.

Founded in 1997

DeKalb, Illinois, USA

www.ampcorporate.com

Marketing Team

Median Tenure

4.8 years

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Links

www.ampcorporate.com

Crunchbase

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Responsibilities

Efficiently and accurately complete verification for OPTIMA™ customers on tier 1 search engines with the primary focus on Google. This could include but not limited to Apple Business Connect, Bing, Yelp, etc.
Provide a high-class onboarding experience for all new OPTIMA™ customers to ensure the verification process is completed in less than 90 days
Achieve the monthly minimum goal of 95% or higher completion percentage within a 90-day period from when service begins
Maintain positive communicate with OPTIMA™ customers during the verification process, which will involve initiating and responding to calls and emails quickly and accurately
Proactively update OPTIMA™ customers on the status of their verification process
Execute communication (via phone, online chat, or email) with listing vendors, as appropriate, for verification purposes
Utilization of all AMP systems to achieve the standard benchmarks and high quality, accurate listings verification for all OPTIMA™ customers
Execute the creation of Cases through internal systems to raise customer concerns to the appropriate teams for quick resolution
Assist in a backup capacity for team members to assist with various search engine verifications
Maintain detailed logs of all activity and provide monthly summaries to management

Requirements

Strong ability to work independently while keeping your manager informed
Highly organized with excellent follow-up capabilities
Computer skills required; Microsoft Office Suite preferred
Ability to keep yourself and your work area organized and neat
Ability to multi-task, perform under tight deadlines, and produce accurate listing verification in an ever-changing environment
Educational & Experience Requirements: College degree preferred, but not required
Bilingual is a plus, but not required

Preferred

Bilingual is a plus, but not required
College degree preferred, but not required

Benefits

Paid Holidays
Paid Time Off (PTO) & Paid Volunteer Time Off
Health Insurance (BCBS IL)
Dental Insurance (BCBS IL)
Vision Insurance (BCBS IL)
401(k) (Fidelity)
After successful onboarding, opportunity for hybrid work arrangement