Responsibilities
- Serve as an on-site operations and guest-facing host during viewing lounge dates: welcome guests, answer questions, and direct visitors to restrooms, food options, information booths, and other amenities.
- Help set up, place, and maintain event signage and ensure the space remains organized and guest ready.
- Coordinate with event production partners and vendors and escalate issues to the designated on-site lead as needed.
- Participate in daily pre-open huddles to review priorities, partner activations, staffing positions, and peak arrival timing based on game schedules.
- Support partner activations and guest experience features to ensure safe flow and positive engagement.
- Monitor cleanliness and presentation during event hours; assist with trash/space upkeep and report major issues promptly to on-site janitorial services.
- Follow safety, security, and incident protocols: maintain awareness of exits and restricted areas, and report/document issues per the established process.
- Support event communications by using designated tools and maintaining clear coordination with the main point(s) of contact.
- Complete daily visit reports including attendee counts, photos, and anecdotal feedback
- Use provided training materials and scripts to ensure consistent brand-aligned guest interactions; share on-the-ground insights to improve future dates.
Requirements
- Experience supporting events, hospitality, guest services, retail operations, or community activations.
- Strong customer service and communication skills; comfortable engaging with families and the general public.
- Ability to follow run-of-show plans, staffing positions, and safety requirements.
- Comfortable escalating issues quickly and appropriately.
- Attention to detail for reporting and documentation.
- Reliability and punctuality for call times aligned to event/game schedules.
- Ability to stand/walk for extended periods and support light event set-up tasks.
- Smartphones are required for reporting: IOS: Use an iPhone 11 or newer; Android: Use a 2020 or newer device with an OS no more than four versions behind the latest
- Ability to lift up to 25 pounds
Nice_to_have
- Experience tracking attendance/foot traffic and capturing qualitative feedback for post-event reporting
- Bilingual communication (English/Spanish) or experience supporting multilingual guests
- Familiarity with radio/walkie-talkie communications and event staff protocols
Benefits
- Competitive hourly rate
- Paid online training
- Wellness benefits
Compensation
- Pay Rate: $21.65-$23.00 per hour (rate based on market and relevant experience)
How_to_apply
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About_company
- Elevating consumer experiences through creative design, expert merchandising strategy, and end-to-end project management.
Other
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