Responsibilities

• Handle patient and client inquiries via phone, email, and chat channels
• Provide accurate information on services, appointments, billing, and general support
• Resolve customer concerns and complaints with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full resolution and satisfaction
• Escalate complex or sensitive issues to the appropriate department
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet part time shift requirements and service quality standards

Requirements

• Meet part time shift requirements and service quality standards

Benefits

• Competitive part time pay
• Flexible scheduling — choose your hours
• Paid time off & paid holidays
• Opportunity to transition to full time employment
• Supportive and collaborative remote team environment
• Career growth opportunities within ADF Medical Services