5 weeks ago
Client Services Lead (Marketing Firm, Remote)
Alpha Key Digital
USA (Remote)Full time$75K/yr – $95K/yr
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All marketing roles in the US
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Client Services Lead (Marketing Firm, Remote)
USA (Remote)
$75K/yr – $95K/yrSenior Level3+ years expFull time
Posted 5 weeks ago
Job Summary
Own client relationships and end-to-end delivery of digital marketing programs across SEO, paid search, paid social, and websites, from onboarding and strategy updates to monthly reporting and profitability management.
- Lead client communication and monthly strategy reviews
- Oversee contractor performance and ensure on-time delivery
Job Description
Responsibilities
- Serve as primary point of contact for clients: check-ins, reporting calls, strategy updates, onboarding
- Own marketing outcomes across SEO, paid search, paid social, and websites for every account
- Review performance data monthly, know why numbers moved, decide what changes, and defend the call
- Review contractor deliverables critically and hold quality and timelines
- Own the monthly reporting cycle and client-facing summaries
- Protect account profitability by managing hours and scope against what the client pays
- Run Asana as the source of truth and build documented, repeatable delivery processes
- Run monthly one-on-ones with contractors and clear their blockers
- Report directly to the founder with a standing weekly strategy session
Requirements
- 3+ years inside a digital marketing agency, with 2+ owning client relationships, delivery, or client services leadership
- Demonstrated ownership of client relationships: you've been the person clients call
- Real working knowledge of performance marketing: SEO, paid search and paid social, content, and WordPress websites, with enough depth to review specialist work critically
- Comfort interpreting Google Analytics, Search Console, and ad platform data
- Hands-on comfort with WordPress: you can get into a site, spot what's wrong, and make or direct the fix
- Experience managing external contractors, freelancers, or vendors
- Excellent written communication
Preferred
- Experience leading a team or building out a function inside a larger organization
- Healthcare, aesthetic medicine, or professional services client experience
- Background at a small agency (under 15 people)
- Northeast Ohio based, or a genuine connection to the market
Benefits
- Three weeks PTO plus holidays
- Remote, US-based, Eastern hours, with flexible scheduling. We care when the work ships, not when you're at a desk
Salaries
Posted range
$75K/yr – $95K/yr
Taken straight from the job posting.
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