2 weeks ago
In House Marketing Concierge
Vacatia
Kissimmee, FL (On-site)Full time
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In House Marketing Concierge
Kissimmee, FL (On-site)
Salary Not AvailableEntry Level1+ years expFull time
Posted 2 weeks ago
Job Summary
Own end-to-end guest engagement funnel for vacation ownership outreach, from outbound interactions and presenting tours to recording guest data and following up to convert opportunities.
- Generate qualified tour opportunities through outbound and in-person interactions
- Schedule and confirm vacation ownership presentations
- Build excitement and overcome objections to convert guests
Job Description
Responsibilities
- Engaging resort guests, owners, referrals, and prospective owners to generate qualified tour opportunities through outbound and in-person interactions.
- Scheduling and confirming vacation ownership presentations while effectively managing daily tour availability and arrival manifests.
- Providing exceptional customer service while offering resort information, local recommendations, and personalized vacation assistance.
- Building excitement around Vacatia’s vacation ownership offerings, overcoming objections, and creating positive and memorable guest experiences.
- Completing necessary paperwork, maintaining accurate guest records, daily activity logs, and reservations, while adhering to company policies and gifting procedures.
Requirements
- 1+ years of experience in hospitality, marketing, customer service, or vacation ownership preferred.
- Previous timeshare or vacation ownership marketing experience is a plus.
- Excellent communication and relationship-building skills with a passion for guest engagement.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Basic computer proficiency and experience working with CRM or reservation systems preferred.
- A self-motivated, positive attitude with a results-oriented mindset.
Preferred
- 1+ years of experience in hospitality, marketing, customer service, or vacation ownership preferred.
- Previous timeshare or vacation ownership marketing experience is a plus.
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Life & AD&D Insurance
- Wellness Program & EAP
- Employee discounts (Tickets at Work, Perks at Work)
- Education Assistance Program
- Paid training
- Paid Time Off
Vacatia
3.4 Glassdoor
Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. We are continually enhancing our customer experience at every touchpoint, enabled by technology and fueled by passion. Founded in 2013, Vacatia is a venture-backed company headquartered in the San Francisco Bay Area.Check out Vacatia Partner Services on LinkedIn for our page dedicated to our industry partners.
Founded in 2013
San Francisco, California, USA
195 employees (17 in marketing)
59% recommend to a friend
62% CEO approval
Marketing Team
Marketing Team Size
15 (8% of company)
Median Career Experience
20 years
Median Tenure
1.6 years
Marketing Roles Posted (Last 30 Days)
1
People
Marketing Leadership
Gabriel Armstrong
VP of Field Marketing
At the company for 1 year 5 months
Suzanne Harris
Vice President, Digital Marketing
At the company for 1 year 9 months
Torey Marcus
Vice President, Marketing
At the company for 4 years 4 months
Christine Rizzo
Director of Timeshare Marketing & Advertising
At the company for 1 year
Funding
Total Funding
$48.8M
Last Raise
$20M
Series B, 4 years ago
Funding History
- Nov 2021Series B • $20M
- Nov 2019Series Unknown • $10.9M
- Apr 2015Series A • $12.2M
Traffic Signals
Monthly Visitors
55.5K
Monthly Google Ads Budget
$269
Traffic Source Mix
Search
38.1%
Direct
48.3%
Referral
12.7%
Social
0.5%
Paid
0.4%
Headcount Trend
Current headcount: ~203
Recent News
Links
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