Social & Community: Manage content, engagement, and customer support across organic channels to strengthen brand loyalty.
PR & Sampling: Coordinate agency work, timelines, and logistics for media, product drops, and influencer gifting.
Experiential Coordination: Plan and support sampling events, inventory, and on-site activations to drive authentic brand experiences.

Job Description

Responsibilities

Social & Community: Support the Senior Director of Digital: Assist with content management and distribution across organic social channels.
Social & Community: Manage Community Engagement: Handle daily social engagement and respond to DMs and comments in a timely, on-brand voice to build brand loyalty.
Social & Community: Customer Support: Handle customer support inquiries across social and email, escalating when needed. Identify and report recurring questions, product feedback, and meaningful insights to the wider team.
Social & Community: Content Creation: Pitch new content ideas, identify emerging social trends, support quarterly photoshoots, and capture engaging behind-the-scenes content. Help source new content creators.
Social & Community: Influencer Identification & Vetting: Proactively identify and vet potential influencer partners who align with our brand and target consumer.
PR: Agency Liaison: Serve as the primary day-to-day contact between our internal team and our PR agency, leading efforts and ensuring brand initiatives move forward smoothly and on time.
PR: Project Management: Manage timelines, press requests, brand assets, and other campaign deliverables. Coordinate all touch points internally and with partner company.
PR: Logistics: Coordinate media mailers, product drops, and influencer gifting, responsible for all logistics and inventory management of media kits and seasonal influencer kits.
Sampling & Experiential: Event Coordination: Coordinate logistics for sampling, experiential, and community activations.
Sampling & Experiential: Inventory Management: Manage product inventory, shipping, and logistical coordination for sampling programs.

Responsibilities

Social & Community: Support the Senior Director of Digital: Assist with content management and distribution across organic social channels.
Social & Community: Manage Community Engagement: Handle daily social engagement and respond to DMs and comments in a timely, on-brand voice to build brand loyalty.
Social & Community: Customer Support: Handle customer support inquiries across social and email, escalating when needed. Identify and report recurring questions, product feedback, and meaningful insights to the wider team.
Social & Community: Content Creation: Pitch new content ideas, identify emerging social trends, support quarterly photoshoots, and capture engaging behind-the-scenes content. Help source new content creators.
Social & Community: Influencer Identification & Vetting: Proactively identify and vet potential influencer partners who align with our brand and target consumer.
PR: Agency Liaison: Serve as the primary day-to-day contact between our internal team and our PR agency, leading efforts and ensuring brand initiatives move forward smoothly and on time.
PR: Project Management: Manage timelines, press requests, brand assets, and other campaign deliverables. Coordinate all touch points internally and with partner company.
PR: Logistics: Coordinate media mailers, product drops, and influencer gifting, responsible for all logistics and inventory management of media kits and seasonal influencer kits.
Sampling & Experiential: Event Coordination: Coordinate logistics for sampling, experiential, and community activations.
Sampling & Experiential: Inventory Management: Manage product inventory, shipping, and logistical coordination for sampling programs.