Coordinate with Admissions and Enrollment Management to verify documents and determine eligibility quickly.
Engage students via phone, email, live chat, chatbots, social media, and other platforms to reduce friction and errors.

Job Description

Responsibilities

Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
Explain the CalStateApply application process and MySJSU account requirements
Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
Review and verify submitted documents to determine admission eligibility
Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies
Assist students in resolving concerns related to application or admission status
Troubleshoot MySJSU student account issues
Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
Document communication workflows and maintain accurate records
Participate in departmental meetings and ongoing training related to policy and process updates

Requirements

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience

Preferred

Bachelor’s Degree
Two (2+) years working in a student services position
Experience working with students, providing education advising and counseling services
Knowledge of applicable University policies, procedures, and worked in an educational environment in either Admissions or Records, or a demonstrated ability to learn
Ability to analyze and interpret documents and requirements, and be able to disseminate information to other staff
Excellent written and oral communication skills
Knowledge of PeopleSoft or a demonstrated ability to learn or be trained in a broad range of technology systems

Benefits

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

San José State University

San José State University is a major, comprehensive public university located in Silicon Valley. The founding campus of the California State University system, SJSU takes pride in a faculty and student body that is active in hands-on learning, research, community service and the arts. What powers us changes our world.SJSU CAREER CENTERsjsu.edu/careercenterHire SpartansThe SJSU Career Center connects tens of thousands of employers to current students and alumni. Get connected to Spartan talent by registering as an employer at sjsu.joinhandshake.com. Visit sjsu.edu/careercenter for help with recruiting strategies.Mentor SpartansThe transition from college to career can be stressful and uncertain. Help Spartans prepare for the next steps in their careers by sharing your journey with students who are interested in your professional path. Join the professional mentor community at bit.ly/sjsu2career.SJSU ALUMNI ASSOCIATIONsjsualumni.com Since 1873, the SJSU Alumni Association has endeavored to connect graduates to their alma mater and each other, while adding value to the SJSU degree. Today, the Alumni Association continues to serve the university's 226,000+ network of graduates. The association annually hosts a variety of social and recreational events. The association offers members an assortment of benefits that range from medical insurance to life insurance to merchandise and travel discounts to access to the SJSU Career Center.

San Jose, California, USA

10K employees (585 in marketing)

www.sjsu.edu

Traffic Signals

Monthly Visitors

2.2M

Monthly Google Ads Budget

$31.8K

Traffic Source Mix

57.5%

Direct

36.7%

Referral

Social

0.4%

Paid

0.3%

Headcount Trend

Current headcount: ~10K

Marketing Team

Marketing Team Size

392 (4% of company)

Marketing Roles Posted (Last 30 Days)

Funding

Total Funding

$937.1K

Last Raise

$637.1K

Grant, 2 years ago

Funding History

May 2024
Grant • $637.1K
Nov 2023
Grant • $300K

Recent News

Guaranteed SJSU admission for eligible Morgan Hill students

Sep 25, 2025 • KTVU

Two Meter Capital Appoints Christopher Linn as Chief Financial Officer

Sep 25, 2025 • PR Newswire

AI cameras are spotting wildfires across California — often before humans call 911

Sep 23, 2025 • Press Telegram

Responsibilities

Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
Explain the CalStateApply application process and MySJSU account requirements
Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
Review and verify submitted documents to determine admission eligibility
Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies
Assist students in resolving concerns related to application or admission status
Troubleshoot MySJSU student account issues
Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
Document communication workflows and maintain accurate records
Participate in departmental meetings and ongoing training related to policy and process updates

Requirements

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience

Preferred

Bachelor’s Degree
Two (2+) years working in a student services position
Experience working with students, providing education advising and counseling services
Knowledge of applicable University policies, procedures, and worked in an educational environment in either Admissions or Records, or a demonstrated ability to learn
Ability to analyze and interpret documents and requirements, and be able to disseminate information to other staff
Excellent written and oral communication skills
Knowledge of PeopleSoft or a demonstrated ability to learn or be trained in a broad range of technology systems

Benefits

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .