Responsibilities

• Lead our customer storytelling program. Build a steady pipeline of customers who are excited to share stories about how they are solving their biggest business challenges, how they are evolving in the AI-era, and how they use LaunchDarkly being part of their AI SDLC.
• Establish an executive advisory board that builds trust, feedback loops, and advocacy from decision makers at our most important customers.
• Source and interview customers (in-person and on camera) to produce customer case studies in the form of written case studies, videos, and quotes.
• Source and manage customers who speak live alongside LaunchDarkly at both buyer and internal events.
• Oversee all peer review programs (G2, Peerspot, Gartner Peer Insights, and TrustRadius) to ensure LaunchDarkly maintains leader status on all platforms.
• Design, deliver, and continuously optimize advocacy programs and incentive strategies that attract customers to participate, drawing on data-driven insights and automation to identify new opportunities.
• Work closely with executives and customer-facing teams to help source, engage, and nurture relationships with customer advocates.
• Collaborate with the lifecycle marketing team to manage customer onboarding and adoption nurture activities.
• Build scalable feedback loops that capture customer insights and influence messaging, positioning, and GTM strategy.

Requirements

• Typically requires a minimum of 12 years of related experience, including at least 3 years of supervisory experience.
• 7+ years of customer advocacy experience including managing a team of individual contributors.
• Experience working directly with a developer / software engineering audience.
• Demonstrated ability to build scalable operational frameworks and lead teams through complex, cross-functional programs.
• Demonstrated ability building strong one-to-one relationships and facilitating GTM and executive team relationships with customers.
• Experience using customer advocacy tools such as Champion and UserEvidence.
• Strong analytical and data-driven mindset, with experience using CRM and customer lifecycle tools such as Salesforce and Gainsight.
• Exceptional written and verbal communication skills, with the ability to create compelling content and messaging for diverse audiences.
• Experience working with global, remote teams and collaborating with cross-functional stakeholders.

Benefits

• Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.