2 days ago
Customer Success Manager
Mainland
Chicago, IL (On-site)Full time$60K/yr – $85K/yr
Marketing jobs
2 marketing jobs
Customer Success Manager
Chicago, IL (On-site)
$60K/yr – $85K/yrMid Level2+ years expFull time
Posted 2 days ago
Job Summary
Own and manage client programs across PR, content, social and digital campaigns, coordinating strategy, delivery, and team mentorship for 15 accounts.
- Lead multi-channel planning and KPI tracking
- Mentor media relations teammates and ensure on-brand, high-quality deliverables
Job Description
Responsibilities
- Manage accounts for up to 15 clients, including preparing for and leading weekly, bi-weekly or monthly client strategy calls
- Develop strategy for integrated campaigns that encompass public relations, content marketing, social media and digital marketing (dependent on client scope)
- Serve as internal project manager, overseeing the creation of deliverables by our content, digital and creative teams, ensuring deliverables meet client brand standards and serve as the brand protector for clients
- Manage and mentor 1-2 media relations team members to achieve team success on behalf of clients
- Meet client and team KPIs on a weekly, monthly and quarterly basis.
- Manage data (internal and external reporting)
Requirements
- This is not an entry-level job; proven PR, content, digital or social media, or client management experience is a must.
- At least 2-3 years media relations/public relations/client management/journalism experience
- Proven book of media placements or published writing works
- Ability to be proactive and assertive
- Experience developing content (strong press releases, bylines and other materials)
- Ability to create, develop and execute newsworthy campaigns
- Superb communication skills and attention to detail
- Experience in CISION, PRWeb, MS and Google suite of office apps. Photoshop a plus.
- BA or BS in Business, Marketing, Public Relations, Communications, Journalism or a related field is a plus but other degrees will be considered with appropriate job experience
Benefits
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Mainland
Established in 2018, Mainland was born out of a need to transcend the old ideas of storytelling for the 21st century. By combining the storytelling power of industry-focused content hubs and the service delivery capabilities of No Limit Agency, Mainland is poised to redefine content marketing as we know it.
Salaries
Posted range
$60K/yr – $85K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
16 (13% of company)
Marketing Roles Posted (Last 30 Days)
2
Traffic Signals
Monthly Visitors
2.2K
Monthly Google Ads Budget
$4.7K
Traffic Source Mix
Search
28.6%
Direct
46.7%
Referral
5.8%
Social
17.3%
Paid
1.5%
Headcount Trend
Current headcount: ~127