2 weeks ago
CRM Program Director (Remote Opportunity)
S&S Activewear LLC
Bolingbrook, IL (Remote)Regular Ft$160K/yr – $190K/yr
All marketing roles in the US with a remote work arrangement
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All marketing roles in the US with a remote work arrangement
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CRM Program Director (Remote Opportunity)
Bolingbrook, IL (Remote)
$160K/yr – $190K/yrDirector/Executive7+ years expRegular Ft
Posted 2 weeks ago
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Job Summary
Own CRM transformation at enterprise scale by aligning across sales, service, marketing, and analytics, while driving governance, adoption, and continuous innovation to realize business value.
- Cross-functional leadership: connect process, data, technology, and change to deliver a cohesive CRM program.
- Adoption & ROI: define the north star, drive user adoption, and realize ongoing CRM benefits and enhancements.
Job Description
Responsibilities
- Enterprise Business Authority: Understanding of how S&S operates across Sales, Service, Marketing, Pricing (RGM), Technology, and Analytics - with the credibility to influence senior leaders across these areas.
- Cross-Functional Integrator: Ability to connect decisions across workstreams (process, data, technology, change) and ensure the program operates as one cohesive transformation - not siloed initiatives.
- Strategic Vision Holder: Defines and continuously reinforces the “North Star” for the CRM program (e.g., customer-centric growth, sales productivity), ensuring day-to-day decisions align to long-term outcomes.
- Strategic Advisor: Responsible for developing and executing plans that support realization of business benefits, user adoption, and continued enhancement of CRM capabilities.
- Governance Leader: Serves as program lead for Steering Committee activities, preparing recommendations, status updates, business cases, and escalation materials for executive review.
- Change Champion at the Top: Acts as the visible sponsor of the transformation - driving alignment, reinforcing adoption expectations, removing resistance across the organization and working with external partners, Internal Communications, and Commercial L&D to deliver all CRM related communications, training, and other change management related activities.
- Enterprise Prioritization & Trade-off Leadership: Drives decisioning that optimize for overall company value vs. functional optimization (e.g., Sales vs. Service vs. Marketing trade-offs).
- Accountable for ongoing business adoption and value realization from CRM investments.
- AI, Analytics & Innovation Leadership: Drives ongoing innovation through the adoption of CRM-enabled analytics, automation, and AI capabilities
Requirements
- Bachelor’s degree in IT, Business, Analytics, or a related field; MBA or advanced degree preferred.
- 7+ years of experience in sales, commercial strategy, sales operations or Project Management, with at least 3 years working on/leading business transformation projects/programs.
- Strong understanding of sales processes, customer engagement, and commercial execution.
- Strong experience with SalesForce CRM system and ideally across Sales, Marketing, Service and Data Clouds.
- Experience implementing AI as part of a CRM system and commercial transformation.
- Excellent communication, facilitation, and interpersonal skills.
- Willingness to travel for field visits, training sessions, and industry events.
- Must be able to read reports and use a computer.
Preferred
- MBA or advanced degree preferred
Benefits
- We offer a comprehensive benefits package designed to support your life, health, and future.
- Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan.
- You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement.
- Join a company that invests in you from day one.
S&S Activewear LLC
Founded in 1988 and headquartered in Bolingbrook, Illinois, S&S Activewear is a leading, technology-enabled apparel and accessory distributor in the United States and Canada. S&S offers more than 80 brands, including basic garments to fashion-forward styles, with over 4 million square feet of warehouse space throughout North America. S&S services a broad range of customers through its nationwide network, including retail brands, e-commerce companies, garment decorators, promotional products distributors, entertainment merchandisers, lifestyle brands and web-based platforms for apparel customization.
Founded in 1988
Bolingbrook, Illinois, USA
1.4K employees (21 in marketing)
Traffic Signals
Monthly Visitors
2.9M
Monthly Google Ads Budget
$116K
Traffic Source Mix
Search
19.2%
Direct
69.7%
Referral
2.3%
Social
1.1%
Paid
2.6%
Headcount Trend
Current headcount: ~1.4K
Marketing Team
Marketing Team Size
21 (2% of company)
Marketing Roles Posted (Last 30 Days)
2