1 day ago
Director, Creative Operations
Elevance Health
Wallingford, CT (Hybrid)Full time$124K/yr – $224K/yr
Director, Creative Operations
Wallingford, CT (Hybrid)
$124K/yr – $224K/yrDirector/Executive7+ years expFull time
Posted 1 day ago
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Job Summary
Own and optimize the Creative Operations function by managing technology, workflows, and vendor partnerships while driving process improvement, data-driven decisions, budgeting, and cross-functional marketing automation initiatives.
- Lead operational strategy and resource management across the Creative Department.
- Drive process improvements, metrics, and budgeting to enable efficiency and scalability.
Job Description
Responsibilities
- Oversees the management creative operations technologies, workflows, and vendor partnerships including creative asset management systems, project management platforms, production vendors, freelance resources, multimedia services, translation services, and accessibility/508 remediation support.
- Develops and implements business process improvement to establish new strategies and achieve optimal savings for the Company.
- Stays abreast of and utilizes emerging technology, automation tools, AI-enabled solutions to achieve efficiencies and administrative savings.
- Leads consultation services associated with producing and delivering creative assets, collateral, materials, and services.
- Partners with business-unit specific marketing management, member communications, B2B communications, and marketing planning and strategy to implement large scale projects and process changes, which leverage marketing automation technologies.
- Identifies opportunities to improve the distribution of resources across the department with a disciplined project management approach.
- Uses data to drive process improvement projects.
- Builds/implements metrics/KPIs (volumes, timeliness, satisfaction, results, etc.), and prepares/delivers monthly departmental reports.
- Assists with the development of annual departmental budget and tracks monthly year-to-date budget status.
- Leads RFP initiatives (automation, creative, multimedia, etc.).
Requirements
- Requires a BA/BS degree in a related field and a minimum of 7 years of related experience including at least 3 years of leadership experience; or any combination of education and experience, which would provide an equivalent background.
Preferred
- Experience leading creative operations or agency operations strongly preferred.
- Experience leading creative capacity planning and resource management, including forecasting demand, optimizing team utilization, prioritizing work, and aligning creative resources with evolving business priorities.
- MBA preferred.
- Experience with Workfront and Airtable.
- Familiarity with Adobe, InDesign tools.
- Understanding of creative process and workflows.
Benefits
- A comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase and 401k contribution.
- All benefits are subject to eligibility requirements.
Elevance Health
3.5 Glassdoor
Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner. Our nearly 100,000 associates serve more than 118 million people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health. We believe that improving health for everyone is possible. It begins by redefining health, reimagining the health system, and strengthening our communities.
Founded in 1944
Indianapolis, Indiana, US
43K employees (688 in marketing)
58% recommend to a friend
60% CEO approval
Traffic Signals
Monthly Visitors
295K
Traffic Source Mix
Search
22.8%
Direct
58.2%
Referral
16.3%
Social
1.9%
Paid
0.7%
Headcount Trend
Current headcount: ~42.8K
Marketing Team
Marketing Team Size
533 (1% of company)
Median Career Experience
18.5 years
Median Tenure
5.2 years
Marketing Roles Posted (Last 30 Days)
6
People
HR / Recruitment
Marketing Leadership
Chris Stenrud
Vice President, Public Relations & Corporate Communications
At the company for 1 year 2 months
Larissa H.
Staff VP B2C Acquisition & Renewal Marketing
At the company for 4 years 4 months
George Latsis
Vice President, Growth & Product Marketing, Healthcare Innovations, Strategy and AI Native Solutions
At the company for 5 years 2 months
Susan Stefaniak
VP Brand, Creative & Advertising at Elevance Health
At the company for 5 years 7 months