4 months ago
Community Specialist | Westfield Montgomery
lululemon
Bethesda, MD (On-site)Full time$22/hr – $25/hr
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43 open roles0
Find marketing roles you could actually win
43 open roles0
Community Specialist | Westfield Montgomery
Bethesda, MD (On-site)
$22/hr – $25/hrEntry Level1+ years expFull time
Posted 4 months ago
Top 1% of applicants do these two things.
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Job Summary
Drive lululemon’s Community Specialist role by building local partnerships, hosting events, and delivering a seamless guest experience that ties community to store goals.
- Own local relationship-building with Ambassadors, studios, and partners to boost acquisition and retention.
- Must-have: 1 year of customer service or community-building experience.
- Standout: Responsible for end-to-end community events and product seeding through ambassadors.
Job Description
Responsibilities
- Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
- Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
- Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
- Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
- Attend, support, and/or host local and regional Community events.
- Execute the product seeding strategy through community partners and Ambassadors.
- Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- The work schedule can vary based on store needs
- Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
- In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees
- 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building
- Education: High school diploma/GED/equivalent, or above (listed as nice to have)
Preferred
- Education: High school diploma/GED/equivalent, or above
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community
- Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
- Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
- Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop
- Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
- Interactive Communication: Conveys information effectively and understands information shared while interacting with others
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
lululemon
4.2 Glassdoor
If you are seeking a job opportunity with lululemon, please note that our recruiters will only contact candidates using an @lululemon.com email address. -- lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback.
Founded in 1998
Vancouver, BC, CA
24K employees (1,938 in marketing)
82% recommend to a friend
84% CEO approval
Traffic Signals
Monthly Visitors
32.2M
Monthly Google Ads Budget
$1.3M
Traffic Source Mix
Search
41.1%
Direct
51.9%
Referral
4.1%
Social
1.9%
Paid
1%
Headcount Trend
Current headcount: ~24.6K
Marketing Team
Marketing Team Size
1,353 (5% of company)
Median Career Experience
13 years
Median Tenure
4.9 years
Marketing Roles Posted (Last 30 Days)
20
People
Marketing Leadership
Pat Jeffers
Vice President of Global Brand
At the company for 5 years 4 months
Anaïs Terry
VP Global Brand Studio (Interim)
At the company for 2 years 11 months
Bill Chandler
Senior Vice President, Global Communications & PR
At the company for 6 years 2 months
Ravi Hampole
SVP, Global Brand Creative, Executive Creative Director
At the company for 6 years 1 month
Funding
Last Raise
Post IPO Secondary, 5 years ago
Funding History
- Jun 2021Post IPO Secondary
- Aug 2014Post IPO Equity
- Dec 2005Private Equity