3 months ago
Strategic Client Services Manager
Epsilon
London, UK (Hybrid)Full time
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Strategic Client Services Manager
London, UK (Hybrid)
Salary Not AvailableMid Level2+ years expFull time
Posted 3 months ago
Job Summary
Own the design and delivery of personalized digital strategies across a diverse brand portfolio, partnering with internal experts and clients to drive MarTech–driven growth, retention, and cross-sell outcomes.
- Lead tactical and creative development for multiple brands, translating objectives into measurable digital plans.
- Collaborate with 12 cross-functional teams and client partners to implement tailored solutions on the Epsilon platform.
- Drive revenue growth through ongoing optimization, project management, and strategic up-selling.
Job Description
Responsibilities
- You will lead the tactical and creative development for a portfolio of top brands, driving their growth and retention by providing exceptional digital marketing solutions.
- You’ll partner with internal Epsilon specialists and key client partners to design and implement personalised digital strategies, ensuring seamless integration onto the Epsilon platform.
- This position involves high collaboration, working with 12 different cross teams internally plus working alongside your client to deliver outstanding objective-based solutions.
- In this role, you’ll have the opportunity to develop expertise in digital MarTech strategy, revenue growth, project management, and client services while leading cross-functional teams.
- Epsilon offers continuous learning opportunities, positioning you for career advancement and leadership roles within a dynamic and evolving industry.
Requirements
- 2 - 4 years of client management or commercial experience in the digital marketing landscape, either agency or client-side.
- Excellent interpersonal and communication skills at all levels
- Experience working in an environment committed to achieving specific goals, with a track record of exceeding growth objectives.
- Demonstrated ability to grow client revenue through strategic up- and cross-selling of tailored solutions.
- Solid commercial insight, with the ability to identify and lead growth opportunities and support business success across a wide portfolio of clients
- Strong organisational and project management experience.
- Creative and critical thinking with a focus on continuous improvement.
Nice to Have
- Experience in mentoring and training junior team members.
- A deep understanding of the digital industry and a passion for its evolving nature.
- Ability to work closely with product owners and become a solutions specialist.
- A proactive approach, continually seeking ways to develop skills and stay ahead in a fast-changing industry.
- Proven track record in leading internal and external critical initiatives that drive client success and long-term account growth.
- Comfortable engaging with senior collaborators, presenting arguments, and influencing decision-making at the executive level.
Benefits
- We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.
- If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.
- Our pillars: People centricity, Collaboration, Growth, Innovation, Flexibility.
- We are committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief.
Epsilon
3.7 Glassdoor
Epsilon Systems is a 100% employee-owned professional and technical services company founded in 1998 and headquartered in San Diego. We are dedicated to delivering high-quality products and services to defense and commercial customers worldwide, including the Department of Defense, Department of Energy, Department of the Interior, and Department of Homeland Security. Our sustained growth in size, capability, and reputation reflects our focus on customer success, our employees’ expertise, and the strength of our management team.Our business units:-Modernization & Engineering Sector: A premier NAVSEA-certified Alteration Installation Team (AIT) provider to the U.S. Navy, offering ship alteration installations, repair, technical services, and logistics support for NAVSEA, NAVAIR, Regional Maintenance Centers, and Military Sealift Command.-Ship Repair Sector: Offers comprehensive marine engineering, assessment, maintenance, and ship repair services for all classes of U.S. Navy ships. We provide the capacity and technical expertise to meet any shipboard repair or maintenance needs.-Epsilon C5I, Inc.: Specializes in Command, Control, Communications, Computers, Combat Systems, and Intelligence (C5I) support. Our capabilities include solutions for software and systems engineering, signal intelligence, cryptologic programs, and cybersecurity.-Advanced Products (AP): Provides design, build-to-print, assembly, testing, and integration for electrical, mechanical, and electronic systems for the U.S. Navy, foreign military sales, and commercial customers. -Technology Solutions: Develops systems for operational readiness and nuclear operations. Our Epsilon XR team specializes in virtual, augmented, and mixed reality training, simulations, and e-learning.-Mission Services: Provides secure communications, satellite systems, network operations, environmental management, fleet technical assistance, and logistics support for U.S. Navy operations.
Founded in 1998
San Diego, California, USA
65% recommend to a friend
85% CEO approval
Marketing Team
Median Career Experience
18 years
Median Tenure
5.6 years
Marketing Roles Posted (Last 30 Days)
9
