Responsibilities

• Planning – working with the Head Of Customer Marketing to identify core activities, and deliver a prioritised roadmap
• Operational builds – producing emails, SMS (and eventually Whatsapp, in-app and push notifications) across campaigns and automations
• Flow creation – building detailed customer-centric automations across our range of products and services
• Refer A Friend management – overseeing and implementing our RAF offering and communications out to customers and leads
• Segmentation – creating audience builds in Klaviyo and activating sends for them
• Analysis – monitoring performance and tracking KPIs across email and SMS (and beyond as our offering changes) ensuring targets are met
• Dashboarding & reporting – building out a suite of core reports to track key performance measures
• Technical integrations – with support from our tech team, identifying and onboarding news systems when needed
• Stakeholder management – working closely with teams around the business, ensuring a collaborative approach to driving results

Requirements

• Experience in a close related role - Customer Marketing, CRM, Loyalty or Retention positions will be particularly relevant
• Strong knowledge of Klaviyo is a must, and Shopify is a nice to have
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities, and a lateral approach to problem-solving
• Having worked in a retail or subscription business would be very useful, but not essential. Analogous learnings from the financial services or telecoms sectors are interesting
• Experience working in a high-growth or scale-up environment with lean teams and being comfortable self-driving projects forwards
• Passion for food & drink, hospitality or consumer brands

Preferred

• Shopify knowledge
• Experience in a retail or subscription business
• Experience in a high-growth or scale-up environment with lean teams and being comfortable self-driving projects forwards
• Passion for food & drink, hospitality or consumer brands
• Analogous learnings from the financial services or telecoms sectors

Benefits

• Hybrid working
• Flexible working hours
• 25 days holiday, increasing with service
• Real career development opportunities
• Regular team socials and events
• Staff discount across our online store
• Monthly tastings and product experiences
• A collaborative and inclusive culture where your ideas matter