6 days ago
CRM Assistant
KILLSTAR
Hove, Brighton and Hove, UK (Hybrid)Full time
Find marketing roles you could actually win
3 open roles0
Find marketing roles you could actually win
3 open roles0
CRM Assistant
Hove, Brighton and Hove, UK (Hybrid)
Salary Not AvailableEntry Level1+ years expFull time
Posted 6 days ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own end-to-end CRM campaign execution across markets, driving localisation, creative briefs, QA, testing, performance tracking, and alignment with commercial goals.
- Collaborate with Merchandising, E-comm, Design and Social teams to tie campaigns to trading priorities
- Support CRM automations and lifecycle planning with fresh, on-brand content
- Maintain compliance with data privacy and digital marketing standards.
Job Description
Responsibilities
- Oversee campaign execution: Get hands-on with our CRM platforms to segment, build, and schedule manual campaigns across all markets, ensuring accurate localisation and alignment with the trading calendar.
- Coordinate creative briefs: Generate fresh, on-brand concepts and write compelling copy for emails, subject lines, SMS, and push notifications. Brief the design team, provide feedback on assets to ensure visual and commercial alignment, action stakeholder feedback, and proactively manage asset delivery to keep campaigns on track.
- Align content with commercial goals: Collaborate with the Merchandising, E-comm, Design and Social teams to match our CRM campaigns with current trading priorities and product focuses, ensuring all content drives measurable commercial results and brand consistency.
- Own the QA process: Diligently review your campaigns from start to finish – catching typos, testing links, checking products are in stock, and reviewing both desktop and mobile layouts, as well as the final landing pages, to guarantee a smooth customer journey.
- Execute A/B testing: Implement structured testing plans (e.g., subject lines, layout, send times) and track findings to continuously improve CRM performance and share with wider teams.
- Monitor campaign performance: Track key metrics and build CRM reports to guide future decisions on email templates, subject lines, SMS copy, and overall content.
- Technical troubleshooting: Identify and resolve platform or campaign issues, escalating to the CRM Manager or liaising with platform support and Customer Success teams as required.
- Support CRM automations: Assist the CRM Manager in planning and briefing content for automated lifecycles and flows, ensuring our triggered journeys stay up-to-date, visually fresh and aligned with brand standards.
- Maintain compliance: Ensure all outbound communications strictly adhere to digital marketing industry standards and data privacy policies.
Requirements
- 1–2 years of experience in a hands-on digital marketing or e-commerce role.
- A creative background with foundational skills or experience in design or copywriting.
- A genuine passion for digital marketing and a strong desire to master CRM campaign execution and strategy.
- Proficiency in Excel and Google Workspace.
Preferred
- A degree in Marketing, Fashion Communications, or a related field.
- Experience briefing, building or scheduling marketing or digital campaigns.
- Experience using an ESP or CRM platform.
- Familiarity with CRM metrics (like open rate, click rate and conversion rate) and basic performance reporting.
- An interest in alternative fashion!
Benefits
- Increased Holiday Allowance based on tenure
- Summer Fridays Early Finish
- YOU Day - one paid day off each year, just for you
- One paid volunteer day each year to support a charity or cause of your choice
- Flexible benefits platform designed around your wellbeing and personal preferences
- Employee Assistance Programme to offer support for personal or work-related issues aswell as financial and legal advice
- Staff Discount on all full-price items on our KILLSTAR site
- 5% Employer contributions to your pension
- This role is a full-time position of 37.5 hours, with hours worked between 08:00am – 06:00pm, Monday through to Friday.
KILLSTAR
LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.
Founded in 2009
Bristol, England, GBR
31 employees (4 in marketing)
Traffic Signals
Monthly Visitors
425M
Monthly Google Ads Budget
$18.2M
Traffic Source Mix
Search
39.5%
Direct
31.4%
Referral
5.8%
Social
4%
Paid
5.7%
Headcount Trend
Current headcount: ~31
Marketing Team
Marketing Team Size
3 (10% of company)
Marketing Roles Posted (Last 30 Days)
681