4 weeks ago
Senior External Communications Advisor
Parliamentary and Health Service Ombudsman
London, UK (Hybrid)Full time
Marketing jobs
2 marketing jobs
Senior External Communications Advisor
London, UK (Hybrid)
Salary Not AvailableSenior LevelFull time
Posted 4 weeks ago
Job Summary
Lead media relations and organisational communications, guiding senior leaders, shaping messages with data, and delivering clear content across channels while steering high‑profile projects and events.
- Owns media relationships and messaging strategy.
- Drives cross‑functional work with stakeholders to raise profile and inform decision‑making.
- Shapes communications based on insight to support decision-making.
Job Description
Responsibilities
- This is an important role in how the organisation explains its work to the outside world. You will work closely with senior leaders, helping them prepare for media activity and making sure complex issues are communicated clearly and confidently.
- You will manage relationships with journalists and stakeholders, handle media enquiries, and spot opportunities to raise the organisation’s profile.
- Alongside this, you will create clear, accurate content across a range of channels, from briefings and reports to web and social media.
- The role also involves leading high-profile projects and events, often working independently and managing priorities across several areas.
- You will use insight and data to shape messages, support decision-making, and continually improve how communications are delivered.
Requirements
- an excellent communicator with sound judgement and a proactive approach.
- confidence building relationships, providing trusted advice and translating complex information into clear, engaging communications.
- ability to thrive in a fast-paced environment, balancing competing priorities while maintaining high standards
- ability to deliver positive outcomes, influence stakeholders and manage challenging or high-profile communications.
Preferred
- We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
Benefits
- Civil Service Pension scheme
- 32.5 days annual leave (plus bank holidays on top)
- hybrid working, 40% office based
- flexible working
- access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
- comprehensive learning and development programme
- employee discount scheme across hundreds of retailers
- bicycle loan scheme
- season ticket loan
- gym membership subsidy
Parliamentary and Health Service Ombudsman
3.5 Glassdoor
Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.We work to put things right where we can and to share lessons learned to improve public services.Our service is free and open to everyone.
Marketing Team
Marketing Team Size
20 (5% of company)
Marketing Roles Posted (Last 30 Days)
1
Traffic Signals
Monthly Visitors
58.9K
Traffic Source Mix
Search
54.1%
Direct
19.4%
Referral
7.8%
Social
9.6%
Paid
2.7%
Headcount Trend
Current headcount: ~437